Type of Consultant(s) Required

ERP-SAP Solution Manager Start Date: Sept 28, 2026 End Date: Sept 24, 2027 Work Scope & Objective of Assignment: The Agency is looking for a Senior SAP Solution Manager to provide comprehensive functional, technical, and architectural leadership across both SAP sustainment operations and SAP project delivery initiatives with minimum seven (7) years of progressive experience in ERP/SAP projects and sustainment, including 4+ years leading large-scale implementations.

The VOR Consultant will be responsible to operate across a complex and evolving SAP ecosystem that includes SAP SuccessFactors, currently implemented for payroll-related capabilities such as Employee Central, Employee Central Benefits, and Employee Central Payroll, as well as Workforce Software for Time and Attendance. In addition, the role will provide guidance and oversight for upcoming implementation phases involving other SAP SuccessFactors modules, SAP Concur and SAP S/4HANA. The Solution Manager will play a critical role in ensuring continuity between current operations and future-state transformation, supporting both immediate sustainment needs and long-term ERP modernization objectives.

Deliverables

Works closely with Enterprise Resource Planning (ERP) program area teams on sustainment and implementation.

Provide end-to-end leadership across SAP functional design, technical architecture, and operational support, ensuring solutions are scalable, supportable, and aligned with enterprise architecture, cybersecurity, and integration standards.

Collaborate with cross-functional teams to ensure seamless data migration, system integration, and business process alignment across SAP S/4HANA, SuccessFactors modules and Workforce Software.

Define and govern enterprise integration architecture across SAP and non-SAP platforms, including SAP SuccessFactors, Workforce Software, SAP S/4HANA, SAP Concur, and other enterprise systems.

Design and oversee modern integration solutions leveraging APIs, middleware, and event-driven architectures, ensuring robust error handling, monitoring, reconciliation, and auditability.

Establish and mature IT Service Management (ITSM) practices, aligned with ITIL, including incident, problem, change, and release management processes.

Provide deep functional expertise across HR, Payroll, Finance, and Procurement, including SAP SuccessFactors (EC, ECB, ECP), Workforce Software (Time & Attendance), and future-state SuccessFactors, S/4HANA and Concur processes.

Deliver technical leadership across the SAP landscape, including guidance on SAP BTP, SAP Integration Suite, API design, data replication, identity and access management, transport management, and environment strategy.

Establish and mature IT Service Management (ITSM) practices, aligned with ITIL, including incident, problem, change, and release management processes. Provide examples outlining where and how these skills and knowledge have been demonstrated.

Leverage and optimize ServiceNow, Azure DevOps and SAP4Me for ticket management, workflow automation, and service delivery, including integration with SAP systems and improvement of ticket triage, backlog management, and root cause analysis.

Strengthen SAP sustainment capabilities by defining governance models, support frameworks, KPIs, and continuous improvement processes to ensure long-term service stability and performance.

Ensure operational readiness and supportability of SAP solutions delivered through projects, including documentation, training, monitoring, and transition to sustainment teams. Provide solution assurance across project delivery, including participation in design workshops, fit-gap

analysis, testing strategy, cutover planning, and hypercare support.

Identify and manage cross-system dependencies, risks, and design gaps, and drive timely resolution of issues and critical decisions.

Lead governance, risk, and compliance activities, ensuring adherence to cybersecurity standards, privacy regulations, segregation of duties, and audit requirements.

Proactively identify and mitigate risks related to integration, data quality, system security, and operational stability. Manage and collaborate with vendors, implementation partners, AMS providers, and internal stakeholders across HR, Finance, Procurement, IT, and Enterprise Architecture.

Review vendor deliverables, enforce standards, and ensure quality and alignment with enterprise architecture and operational requirements.

Stay current with SAP S/4HANA and SuccessFactors innovations and recommend

adoption of new features or enhancements that drive business value.

Qualifications and Experience

Bachelor’s degree in business, Commerce, Information Technology, or a related field.

Proof of Certification(s) must be submitted with bid submission)

Minimum seven (7) years of progressive SAP experience across solution delivery, including both implementation and sustainment, with at least four (4) years providing senior-level guidance in complex enterprise environments. Demonstrated expertise in SAP SuccessFactors, including Employee Central (EC), Employee Central Benefits (ECB), and Employee Central Payroll (ECP), with hands-on experience supporting payroll integrations and workforce management systems such as Workforce Software.

Hands-on expertise with modules such as SuccessFactors, S/4HANA Finance, Procurement, Concur, and Workforce Software.

Proven experience designing, implementing, and supporting SAP integrations using modern integration

patterns and platforms, including APIs, middleware, and SAP integration tools.

Strong functional expertise in HR and Payroll, with working knowledge or experience in Finance and Procurement processes (e.g., GL, AP/AR, Procure-to-Pay).

Experience with SAP S/4HANA and/or SAP Concur implementations or solution design is highly desirable.

Hands-on experience with IT Service Management (ITSM) frameworks aligned with ITIL principles, including incident, problem, change, and release management.

Practical experience using ServiceNow, Azure DevOps and SAP4Me for ticket management, workflow automation, and service delivery, including integration with SAP environments.

Strong technical knowledge of the SAP ecosystem, including SAP Business Technology Platform (BTP), SAP Integration Suite, and API-based integration architectures.

Experience with enterprise governance and delivery frameworks, including familiarity with SAP Activate, COBIT, or similar methodologies.

Understanding of cybersecurity, identity and access management, segregation of duties, audit controls, and data governance within SAP environments.

Demonstrated ability to analyze complex issues, perform root cause analysis, and deliver practical, scalable solutions across functional and technical domains. Strong communication skills with the ability to translate complex technical concepts into business-friendly language for stakeholders at all levels.

Proven experience working with vendors, implementation partners, AMS providers, and cross-functional teams, with the ability to influence outcomes and ensure alignment with enterprise standards.

Ability to balance strategic thinking with hands-on delivery and operational support, ensuring both immediate issue resolution and long-term solution sustainability.

Experience working in public sector or highly regulated environments is considered an asset.

Mandatory Certifications

SAP certifications (e.g., SAP Certified Application Associate)