Company Overview Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. As a leader in the freight forwarding industry, the Company's successes and ingenuity are complemented by its global presence, and ultimately result in Nippon Express being one of the largest transportation providers in the world. Solutions, not numbers, are responsible for our success. Our commitment to develop successful solutions, which put information technologies and our vast network of resources to work for you, is what has enabled Nippon Express to lead the world in innovative logistics design. JOB SUMMARY The Logistics Coordinator will be responsible for providing high quality client service support, monitoring and reporting of customer and vendor performance. The Logistics Coordinator will act as primary means of contact for Logistics & Trucking (L&T) customer base as well as internal Nippon Express departments and will be responsible for maintaining various forms of communication including e-mail, telephone, internal TMS systems and verbal between Nippon external and internal customers as well as L & T staff. RESPONSIBILITIES Arrange transportation and facilitate the movement of goods based on customer demands, including cross-border, domestic, FTL, LTL, white grove, oversize, and dangerous goods etc. Coordinate pickup and delivery orders with trucking companies, airlines and/or bonded facilities Ensure accuracy on shipments and minimize risk of delay by communicating with customers and vendors Prompt and accurate communication with customers, external and internal branches, and sub-contractors Track and trace orders and report any anomalies Provide excellent customer service with prompt handling of quotes, orders, and sales inquiries Advise clients on transportation and payment methods, including the issuance of freight bills and invoices to brokers and/or customer. Including proper record retention and filing of documentation Filing of invoices, orders, PODs, and collect payments for the same Collect, audit and accurately enter carrier qualification information Reconcile/balance customer accounts and ledgers by collection and analyzing account information Assist manager with ongoing improvement of systems, projects, procedures and processes Various other duties as may be Required QUALIFICATIONS 1-3 years’ Experience in 3PL, load brokering operations or dispatch operations General knowledge of the freight forwarding CIFFA environment Ability to provide quality service for our customers by understanding their needs and requirements Strong communication skills, verbal and written Strong time management; able to prioritize tasks Ability to remain calm in stressful situations, work under pressure and meet deadlines Critical thinking and problem solving Basic knowledge of Microsoft Office products, including Excel and Word EDUCATION/CERTIFICATIONS High school diploma TDG certification is an asset LOCATION AND WORK ENVIRONMENT Workstation within Mississauga Head Office Office environment, not subject to noise or significant hazards Some stress related to time sensitive shipments and prioritization of tasks **What We Offer! ** Health benefits (Medical, Dental & Vision Coverage) RRSP/DPSP plan with company matching Paid time off (vacation & sick time) Opportunities for career growth and skill enhancement Hybrid work model (4 days at the office, 1 day WFM) We thank all applicants for their interest in a career with Nippon Express. Please note only those who are selected for further consideration will be contacted for an interview. Nippon Express is an equal opportunity employer committed to an inclusive and barrier-free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation. Please note that we use AI tools as part of our recruitment process to enhance efficiency. Posting is for an existing vacancy