Discover

The Opportunity

Moncton, NB

Insurance

Experienced

Full-time

$50,000 - $60,000 / year

Benefits: Health Insurance

Dental Insurance

Paid Time Off

Flexible Work

Pension plan

Retirement Plans

Life Insurance

Disability Insurance

Employee Assistance Program

Bonuses & Incentives

Wellness Programs

The individual is responsible for optimizing Group Benefits Administration operations by ensuring the efficiency, quality, and consistency of processes, while maintaining up‑to‑date operational documentation.

This role is accountable for the ongoing training of teams, quality control activities, and the completion of audits to support the achievement of service standards. The incumbent also acts as a subject matter expert (SME) for complex cases, supports internal teams, and collaborates with external partners.

The position includes data analysis to inform operational decision‑making, active participation in continuous improvement initiatives, as well as the management of advanced administrative tasks and compliance follow‑ups. This key role contributes to overall performance, the quality of the client experience, and the evolution of internal practices.

What you'll do

Responsibilities

Optimize Group Benefits Administration operations by ensuring efficient, consistent, and well‑documented processes.

Lead training, coaching, and quality control activities, including updating training tools and conducting audits to support service standards.

Act as a subject matter expert (SME) for internal teams and Sales in the management of complex cases, escalations, and exceptions.

Produce operational analyses and performance indicators to support decision‑making and capacity planning.

Contribute to operational and continuous improvement initiatives, including testing phases, change management, and collaboration with stakeholders.

What you'll need

Qualifications

Strong communication skills, both written and verbal, in English and French

Bachelor's degree in Administration, Management, Financial Services, or a related field

Minimum of 3 to 5 years of experience in group insurance, administration, or an operational customer service role

Strong skills in file analysis, contract interpretation, problem-solving, and customer service

Ability to build positive relationships with a variety of internal and external stakeholders

Proficiency with computer tools and industry-related systems

Ability to work effectively in a team environment and demonstrate leadership skills

If this challenge matches your career aspirations and you want to play a key role in the exciting development of our company, please apply by April 5, 2026.

We're looking for

Core Skills

Subject Matter Expertise (SME) / Complex Case Management Continuous Improvement Operational Leadership Process Optimization Communication Teamwork

A little bit about us

Assumption Life

At Assumption Life, we value the development of our employees in diversified and inclusive work teams that foster creative thinking and innovation.

Assumption Life is deeply committed to its community's development

Founded in 1903 in Massachusetts, Assumption Life is the result of a group of people who want to take their destiny into their own hands. Their goal was simple: to ensure the prosperity of Acadian families in New England. Since its inception, Assumption Life has continued to making difference beyond the borders of l'Acadie for all families across Canada. Our Company, which began as a great idea 122 years ago, is now one of the largest mutual life insurance and financial services companies in Canada. Today, this culture of generosity and commitment is demonstrated by our employees. Whether it is helping out at special events, raising funds for charities or, helping people in need, Assumption Life employees are very committed to their community and are always ready to help.

An employer of choice

We ensure competitive salaries, as well as performance-based bonuses, generous benefits and flexibility in our policies and practices to respond to the needs of our employees.

Assumption Life is committed to creating a diverse environment and is proud to be an equal opportunity employer. We extend employment regardless of race, color, ancestry, religion, sex, national or ethnic origin, sexual orientation, age, citizenship, marital status, family status, genetic characteristics, disability, gender identity or gender expression, status of a pardoned person, social condition or political activity. If you have a disability or special need that requires accommodation for an interview, please let us know by emailing ressources.humaines@assomption.ca

Are you interested?

Work With Us

Be part of a dynamic team that values leadership, collaboration, trust, and commitment. Enjoy training and development opportunities, a competitive salary, bonuses, a robust pension plan, and more. Our vibrant downtown Moncton location offers a dynamic work environment, a gym in the building, and one paid day for volunteer work each year.