You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Administration Specialist – Group Claims Admin Services

Provides comprehensive financial administrative support for disability and health claims, reconciles financial control account balances, and supports the annual tax slip production process within the Group Disability environment.

Primary Accountabilities

• Develop expertise in payment and tax functions specific to the Group Disability environment
• Apply technical knowledge to understand how transactions impact tax slip production and financial control accounts
• Receive and respond to complex and escalated inquiries from plan sponsors and members
• Manage high-volume, transactional work with a positive and proactive approach
• Process transactions accurately under limited direction, using critical judgment to protect financial records and member claim taxation

Required Qualifications

• Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.
• Excellent written and verbal communication skills
• Advanced Microsoft Excel proficiency
• Strong attention to detail and accuracy in transaction processing
• Ability to work effectively in a high-volume environment

Preferred Qualifications

• Strong knowledge of Group Business operations
• Good working knowledge of Sun Life Administrative Systems: Genesis, Chess, and Oasis

What’s in it for you?

• We’re proud to be recognized as a company with a 2024 Most Trusted Executive team by Great Place to Work® Canada
• Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.
• A collaborative and interactive team environment
• Charitable giving through our You Give, We Give program lets you give back to your community – and in many cases, we’ll match your contributions.
• Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.

Must be able to obtain RCMPReliability****Security Clearancebefore a start date can be confirmed (includes fingerprinting).

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

49,000/49 000 - 77,000/77 000

Job Category:

Customer Service / Operations

Posting End Date:

02/04/2026