Ready to build the future with AI?
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of [Principal Consultant], [APS-Control M]!
The purpose of this job is to provide all aspects of Control-M administration and provide technical guidance and support to junior (L1) control-m administrators. This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Reports (IRs) and/or proactive needs for business.

Responsibilities

• The main responsibilities include configuration, implementation and support of complex Control-M batch streams, technical guidance of junior team members.
• Understand business requirements and design solutions accordingly.
• Testing of changes to the Control-M environment
• Ensure quality standards in release.
• Take care of incidents, escalate to or 3rd parties as necessary.
• Perform root cause analysis for P1/P2/P3 and P4 incidents and/or proactively based on business needs.
• Work with the right teams within Genpact or 3rd parties for the implementation of change.
• Follow the required policies and procedures for the incident, problem and change management.
• Ensure service performance expectations are met with service levels and quality.
• Raise/escalate any service-related issues and risks to Management

Qualifications we seek in you!
Minimum Qualifications

• Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.

Or

• A degree in Computer Science, IT, Systems Engineering or a related qualification.

Preferred Qualifications/ Skills

• Knowledgeable about the Oracle; Sybase and SQL Database architecture
• Knowledgeable about the Control-M architecture.
• Hands-on experience with Control-M v9.20 and V9.21 installation, configuration and disaster recovery procedures.
• Has worked on multiple CONTROL-M(CM) releases.
• Has worked on a CONTROL-M(CM) migration.
• Should be familiar with basics of Linux OS.
• Thoroughly understands the following CONTROL-M topics.

o CONTROL-M(CM) Agent/ADVANCED FILE TRANSFER(AFT)/ Managed File Transfer (MFT) installs/configurations.
 Windows 2016/2019/2022
 UNIX – Linux – all current releases
o Control-M Automation API
o CONTROL-M(CM) Agent parameters.
o CONTROL-M(CM) Configuration Manager
o CONTROL-M(CM) Calendar creation/updates.
o Folder creation/updates
o Job creation/updates
o Job ordering
o Job conditions
o Quantitative resources
o CONTROL-M(CM) ADVANCED FILE TRANSFER(AFT) profile components.
o CONTROL-M(CM) ADVANCED FILE TRANSFER(AFT) jobs.
o CONTROL-M(CM) security.
o Knowledge of how to start and stop CONTROL-M(CM) components at the server level in UNIX environment.
o Job loader
o User daily concept
o Forecast Server
o How to import/export folders between environments
o Find and update commands on folders.

• Has worked with BMC support on Level 4 issues.
• Must have good trouble shooting and analytical skills.
• Excellent communication skills (verbal and written).
• High energy, results driven person with strong interpersonal skills.
• Able to work under minimal supervision.
• Capital Markets Domain knowledge is preferred.
• Knowledge of Information Technology Infrastructure Library (ITIL), integration across IPC (Incident, Problem & Change Management)
• Knowledge about other products like CFT, Connect Direct, MQ Series and/or Secure Transport is preferred.
• Strong communication skills (written and verbal).
• Capability to coordinate and execute projects assigned. Basic understanding of IT infrastructure and troubleshooting.

Why join Genpact?

• Lead AI-first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobPrincipal Consultant

Primary LocationCA-Montreal

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingMar 24, 2026, 3:59:18 AM

Unposting DateOngoing

Master Skills ListConsulting

Job CategoryFull Time