Customer Operations Leader Jobs in Montreal, Quebec, Canada
Create alert for “Customer Operations Leader”
Montreal, Quebec, Canada
Temporary Customer Experience Supervisor #620
Top Benefits
About the role
Do you have strong customer service and team management skills? Our team at Montréal Airport is ready to welcome you and help launch your career to new heights. You will have the opportunity to work alongside a passionate team dedicated to ensuring the satisfaction of millions of travelers every year! #YUL
Responsibilities
- Manage a team of 10 or more Ambassadors.
- Organize daily operations.
- Ensure service quality and excellence.
- Provide ongoing training and coaching to Ambassadors to continuously improve the customer experience.
- Resolve challenging situations and support the airport operations team.
- Approve schedule changes.
- Prepare for and assist management during weekly meetings.
- Welcome, direct, and inform YUL passengers.
- Conduct performance evaluations for Ambassadors.
- Maintain consistent verbal and written communication with the entire team and management.
- Perform various administrative tasks (attendance tracking, shift report follow-up, employee file management, procedure updates, timesheets, etc.).
- Make schedule adjustments as needed.
- Participate in project development initiatives.
- Answer calls on the supervisors' phone line.
- Perform any other related duties.
If you are ready to take on new challenges, we would like to meet you!
Benefits
- Full-time schedule condensed into 4 workdays.
- Dynamic airport work environment.
- Accessible by public transportation from Montréal, with the 747 shuttle available 24/7.
- Group insurance after 3 months for positions of 4 days per week or more.
- Uniform provided.
Requirements
- Minimum of 2 years of experience in team management (performance management, motivation, coaching, logistics, work organization, etc.).
- Excellent interpersonal communication skills.
- Availability to work day and evening shifts between Sunday and Saturday.
- Fully bilingual in French and English to effectively communicate with English-speaking customers approximately 50% of the time.
Desired Profile
- Demonstrated leadership skills and the ability to motivate a team.
- A team player who leverages the strengths of colleagues.
- Empathetic, welcoming, and friendly.
- Positive attitude when resolving challenging situations.
- Professional and polished appearance.
- Proactive approach to customer service and teamwork.
Salary: $28.00 per hour
Schedule: Day and evening shifts, 37.5 hours per week, 4 days per week. Operations run between 4:00 a.m. and 10:00 p.m. Rotating schedule every 2 months.
Status: Long-term temporary position
Does this post interest you ? Send your application to Jonathan Vigilant by email at jvigilant@bedardressources.com
Not the right fit? Search for Temporary Customer Experience Supervisor #620 jobs in Dorval, Montréal
About Bédard Ressources Humaines
Bédard RH est une agence de placement et de recrutement qui aide les candidats à valoriser leur candidature et à atteindre leurs objectifs de carrière. Avec plus de 25 ans d'expérience, l'entreprise se spécialise dans le recrutement temporaire, permanent et international, tout en offrant des services de ressources humaines et d'impartition adaptés aux besoins des entreprises.