Job Title - Business Systems Analyst II

Number of Positions - 1 Job Location - 1 York Street, Toronto, Ontario, Canada, M5J 0B6 Job Start Date - 9/7/26 Job End Date - 9/3/27 Duration: 1 year from start date Extension / FTE Conversion: Strong possibility of being extended/opportunity for permanent role.

Work Arrangement: Hybrid — onsite once per week

Work Locations (choose one of following locations): 1 York Street, Toronto, Ontario M5J 0B6 227 King Street South, Waterloo, Ontario 1155 Metcalfe Street, Montreal, Quebec Daily Work Hours: Full-time (standard business hours). Monday-Friday 9am-5pm

Role Overview

The Business Systems Analyst II supports the Business & Systems Analysis Chapter and contributes to a collaborative, agile squad environment. This role is suited for a junior–intermediate analyst with 2–5 years of experience who is eager to learn systems, begin with business acceptance testing, and progressively grow into full business analysis responsibilities. The analyst will work closely with business and technical partners to understand user needs, translate them into clear requirements, and support end‑to‑end validation of solutions. Strong analytical skills and the ability to troubleshoot issues during testing are essential. The squad may work with government and PII data, requiring Reliability Clearance.

Business & Systems Analyst

At Sun Life, we work together, share common values, and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Reporting to the Manager, Business & Systems Analysis Chapter, the Business & Systems Analyst is familiar with a wide variety of concepts, practices, and procedures as they relate to IT and general operations. They rely on experience and judgment to plan and achieve goals, and to do a variety of tasks. The Business & Systems Analyst conducts needs analysis, writes requirements/user stories, collaborates with others, and supports the team to increase productivity and reduce costs.

What will you do? Analyze and define user needs and translate them into system requirements/epics/user stories/data mapping documents. Work with the team to conduct analysis on business requests with a focus on the links between processes and systems throughout the organization. Create and/or provide comments into internal and external communications and user documentation. Review and provide comments on business and technical documentation.

Conduct Business Acceptance testing

Support business on the roll-out of what has been developed with a focus on end-to-end validation. This includes the occasional night/weekend implementation for business validation

Must Have Skills

2 to 5 years of progressive experience as a Business & Systems Analyst. Business acceptance testing. Skilled in test planning/execution and understanding the outcomes. Experience with technology and the ability to self-learn software. Knowledge of relevant business, processes, systems, and capabilities. Good understanding of privacy, compliance, control, and security requirements.

Comfortable leveraging AI tools

Proficient with Excel

Soft Skills

• Strong analytical and communication skills.
• Ability to work and demonstrate cooperation in a matrixed team environment.
• Comfortable with data requirements and related data activities
• Strong interpersonal / relationship building skills with technical and business personnel.
• Good multitasking, prioritization, and time management skills.
• Comfortable working in ambiguous environments.

Nice to Have Skills

Experience in supporting customer facing operations is an asset. Bilingual French/English is an asset. Knowledge of financial services industry is an asset. Knowledge of Group Benefits and Group Medical Underwriting is an asset.

Education: Post Secondary degree/diploma in business or technology or equivalent experience.

Top Performer Profile

A top performer demonstrates initiative, absorbs information quickly, and becomes productive early in the assignment. They are comfortable exploring and applying AI tools to streamline tasks such as user story creation, test case development, and analysis. They are curious, adaptable, and willing to dive deeper into systems and data to troubleshoot issues effectively.

Why Choose This Sun Life Role?

• An environment of continuous learning and improvement.
• A friendly, collaborative, and inclusive culture in an interactive team environment.
• Being part of our journey in developing the next greatest digital experience.
• Working together, sharing common values, and encouraging growth & achievement.

Interview Process

One interview: Toronto candidates: onsite Waterloo/Montreal candidates: virtual with the manager