Technician, Store System Support Tams Jobs in Montreal, Quebec, Canada
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Technician, store system support TAMS
Top Benefits
About the role
Company Description
At UAP, our vast team of tech enthusiasts is dedicated to driving efficiency, reliability and excellence in every aspect of our operations. We are looking for a new team member for our IT team who is ready to grow their career in a diverse and supportive work environment. Join UAP and be part of our exciting journey where your technical skills will help us keep Canada moving.
Job Description
We are looking for an individual who is versatile, has good computer skills and ideally has experience in point of sale support. You must also be fluently bilingual (80% of support is in English) and above all demonstrate superior customer service.
Your responsibilities will be
Respond to requests or questions referred to the store support group, Update the database of requests and solutions made on each call; Provide administrative support to other team members. Respond to requests or inquiries made to the store support group; Perform triage of requests and solutions on each call; Solve problems and answer questions from users of the store systems; Guide and train users to better use the system; Maintain our store systems; Ensure the functionality of the systems to support store operations at all times; Provide after-hours support on an alternative basis (the team must cover hours between 6 a.m. and 7:30 p.m.). Maintain links with other systems support groups such as: warehouses, garages and product managers to optimize store system operations.
Qualifications
To join our team, you need, among other things: Degree in computer science and a minimum of 1 year of experience in IT user support Knowledge of product management and store operations Bilingual in French and English, both spoken and written, as you will be working closely with colleagues and clients across Canada.
Additional Information
UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.
Division: CCH_CAN_Corpo
Reg/Temp: Regular Salary Grade: UAP - T1A Dept ID: CC_CAN_09099004 Region: CCH_CAN_IS
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About NAPA Canada
NAPA Auto Parts is the largest Canadian distribution network of vehicle replacement parts. It is made up of 9 distribution centres, nearly 600 NAPA Auto Parts stores, over 50 NAPA CMAX paint and body shop supply stores and almost 100 years of history!