Aquent is partnering with a leading financial institution, a cornerstone of the financial services industry, dedicated to innovation and client-centric solutions. This organization impacts millions of lives daily by providing essential services and continuously evolving its digital offerings. As part of this forward-thinking team, you will play a pivotal role in shaping the digital experiences that define how users interact with critical financial products and services, making a tangible difference in their daily lives. We are seeking a highly skilled and passionate individual to join a dynamic team as a content-focused product designer. In this impactful role, you will be instrumental in crafting the conversations that millions of users have with digital products, designing intuitive and comprehensive end-to-end user journeys from initial acquisition through seamless onboarding. This is a unique opportunity to act as a strategic peer, driving the maturity of content design practices and championing user experience standards within a large, complex enterprise environment.

What You’ll Do

Shape Digital Conversations and Product Environments

Co-create intuitive user flows, wireframes, and documentation alongside Interaction Designers, contributing to the foundational design of digital products. Craft clear, client-focused interface copy, including microcopy, labels, error states, explanatory text, and accessibility alt-text, ensuring it integrates natively within complex digital environments. Own the complete content experience for full-lifecycle journeys, from initial user acquisition strategies to comprehensive digital onboarding processes. Demonstrate ad-hoc adaptability, comfortably pivoting and making rapid content updates to meet real-time project demands.

Drive Bilingual Experiences And Cross-Functional Collaboration

Manage and design content natively in both English and French, supporting a diverse client base with consistent and high-quality dual-language experiences. Actively handle and support content translations, ensuring message consistency and cultural relevance across both languages. Partner closely with Product Owners, Business Analysts, Developers, and Legal/Regulatory teams to ensure digital conversations are compliant, transparent, and technically viable. Work efficiently and independently, driving alignment across local teams even with remote management, showcasing strong autonomous execution skills.

Lead Content Strategy, Governance & Research

Articulate the strategic rationale behind design decisions, advocating for content design to evolve from a reactive service to a formal, mature practice. Collaborate with Design Researchers, Testing Leads, and Data Analysts to conduct usability tests, A/B tests, and comprehension metrics, informing design choices with data. Embed Accessibility (WCAG 2.1/2.2) and Inclusive Design principles into the fabric of all content creations, ensuring products are accessible to all users.

What You’ll Bring

Minimum Qualifications

5–10 years of professional experience as a UX Content Designer, UX Writer, or Content-focused Product Designer within a dedicated digital product team. True professional fluency and bilingualism in both English and French (written and verbal), with the proven ability to perform translations. A strong portfolio showcasing your thought process, end-to-end UX artifacts, interaction flows, documentation, and conversational design. Dual-language examples are a significant plus. Proven comfort navigating ambiguity within large, complex enterprise environments. Extensive experience working in agile team environments, closely collaborating with UI and Interaction Designers.

Nice-to-Haves

Experience working within the Financial Services or Fintech sectors. Deep working knowledge of modern digital accessibility standards (WCAG 2.1/2.2). Experience using and contributing to centralized Design Systems.

What’s in It for You?

Scale and Impact: Work on digital solutions used by millions of people daily, backed by an institution that genuinely prioritizes customer experience. A Seat at the Table: Thrive in an environment where content designers are treated as true product designers and strategic peers. Practice Leadership: Help mature and shape Content Design as a formal practice and influence our standards globally.

The target hiring compensation range for this role is C$50 to C$54 hr. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

Client Description

Aquent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.