Req Id: 428508

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

Interested in championing Customer Experience & Technology Transformation? Join #TeamBell! At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

Join Bell’s Customer & Channel Experience team and help us deliver on our mission to transform how customers do business with Bell. We’re building a future where customer experiences are hyper-personalized, proactive, and seamless across channels, unlocking value for our customers in every interaction through AI and technology transformation.

To reach this goal, we are working with leading technology partners such as Google, ServiceNow, and Salesforce to add advanced platform features, implement AI across our business, and boost our operating agility. We’re looking for an innovative customer and technology obsessed individual to help us achieve our Customer-First AI & Technology transformation roadmap.

What will you do? Requirements We are seeking a motivated and customer‑focused individual to support the delivery of technology‑enabled initiatives that improve how our customers and team members interact with our digital and operational ecosystems. In this role, you will partner closely with business, technology, and frontline stakeholders to design seamless experiences, translate business needs into clear requirements, and support end‑to‑end execution of key projects. The role will focus on delivering experiences & technology platforms that align with our core strategic objectives:

• We know our customers and actively build a relationship offering them services that simplify their lives & interactions, and are relevant to their unique needs throughout their journey
• We deliver seamless and hyper-personalized One Bell omnichannel experiences
• We empower front-line teams to focus on the customer, delivering exceptional sales, service, and retention outcomes through a simplified tool ecosystem, AI assistance, and customer insights
• We rapidly & cost-effectively make changes and launch new products and initiatives that enable revenue strategies while delivering the best customer experience at the lowest cost

What will you bring?

• Customer Focus: You're passionate about delivering and designing exceptional end-to-end customer experiences that are digital first in nature, understanding user needs, pain points and preferences
• Growth Mindset: You believe in continuous learning, innovation, improvement, and adaptability. You embrace challenges and view setbacks as opportunities for growth
• Technology Expertise: You demonstrate a strong understanding of and willingness to learn about digital technologies and platforms, with implementation or operating experience using ServiceNow, Salesforce, Google and/or AI technologies. This includes leveraging these platforms to build the best customer and digital first experiences which are based on low-code / no-code solutions
• Problem Solving: You excel at solving complex problems, crafting compelling narratives, and finding efficient automated solutions
• Strong Communication: You possess excellent written and verbal communication skills, with a meticulous attention to detail and ability to drive consensus on proposed solutions
• Analytical Mindset: You thrive on identifying areas for improvement, possess strong analytical skills, and are comfortable working with large datasets
• Teamwork: You're a team player, able to identify and engage all necessary stakeholders, fostering a collaborative environment with colleagues, senior leadership, and cross-functional teams
• Adaptability: You embrace ambiguity and can confidently present recommendations for next steps
• Organization & Time Management: You're highly organized, adept at prioritizing tasks, managing multiple projects, and meeting deadlines with accuracy

Great To Haves

• Bachelor’s degree in business, engineering, computer science, business technology management or related field is preferred
• Experience with ServiceNow (Customer Service Management), Google, Salesforce (Communications Cloud, Service Cloud, Marketing Cloud, Data Cloud, Experience Cloud) platforms and business solution design
• Exposure to AI tools/fundamentals
• 1 to 3 years of recent work experience supporting and managing customer experience design and/or technology transformation programs
• Design Thinking and Agile tools (i.e. Confluence, Jira, Miro) experience is an asset
• Personalization experience is an asset (e.g. Salesforce, Adobe Target or similar tools)
• Telecommunications experience, Technology, Finance, or exposure to a variety of strategic roles
• Excellent project management and change management skills
• Experience translating concepts into capability, resource, and product/service requirements
• Involvement in large-scale transformational projects and operations as project manager or product owner
• Valued for executing cutting-edge projects with technology components in a complex, matrixed environment
• Experience leading workshops, whiteboard discussions, technology roadmaps, and customer consultations .

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Mississauga || Canada : Alberta : Calgary || Canada : British Columbia : Vancouver || Canada : Ontario : Don Mills || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal

Work Arrangement: Hybrid

Application Deadline: 03/25/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted. We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Mississauga

Bell, one of Canada's Top 100 Employers.