Supervisor, Credit and Collections - Hybrid

Reporting to the Senior Manager, Credit, you will be responsible for serving as a strategic lead for the credit department, balancing the preservation of corporate cash flow with the facilitation of sustainable sales growth. The role is designed to elevate departmental performance by mentoring staff to apply advanced financial logic and independent judgment to complex credit scenarios. By acting as the bridge between operational analysts and senior leadership, the Supervisor ensures that high-risk accounts are managed through proactive escalation and cross-functional collaboration. Ultimately, this position drives operational excellence by optimizing internal workflows and leading continuous improvement initiatives that reduce manual reconciliation burdens.

Key Responsibilities

-**Operational Supervision:**Supervise and support Credit operations to ensure the team achieves effective collections of accounts receivable, and facilitates sales transactions through timely order release, while maintaining consistent oversight of departmental bad debt exposure. -**Risk Escalation & Resolution:**Primary escalation point for delinquent accounts and periodic/annual credit reviews; collaborate with business units to determine resolutions and provide risk-mitigation recommendations to Senior Management for high-exposure accounts. -**Performance Monitoring & Upskilling:**Monitor staff collection activities and metrics to proactively reconcile internal issues; upskill the team through high-performance coaching and mentoring on financial theory to move them from "task completion" to "independent judgment" -**Personnel Management & Environment:**Responsible for training, planning, and conducting performance evaluations while promoting a positive, professional work environment through effective staff communication and strong functional relationships -**Portfolio Management (Tactical Support):**Manage an account portfolio by liaising with customers to collect receivables, reviewing Aged Trial Balances, reconciling account balances, and approving credit holds within established guidelines.

To succeed, you will need:

• Post-Secondary education in Business Administration, Accounting, or related fields is preferred.
• Minimum 5 years in accounts receivable, or credit and collections.
• Active enrollment in the Certified Credit Professional (CCP) program through the Credit Institute of Canada is required.
• Refined analytical skills to perform reconciliations and validate information.
• Intermediate computer and technical skills; Microsoft office with a focus on Excel and Google Workspace with a focus on Google Sheet.
• Intermediate project/process management skills are required to participate in small to medium scope projects.
• Refined time and project management skills.

Why Join?

HYBRID WORK

• We offer a Hybrid work schedule. You will be in the office Mondays, Wednesdays and Thursdays each week, and can work from home for the remainder of the week (subject to specific business needs requiring office attendance).
• When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools.

BENEFITS

• Comprehensive health coverage plan that includes medical, dental and vision
• Life insurance, disability and wellness programs
• Vacation, Paid Personal Time and Sick days
• Matching RRSP contribution & Profit-Sharing Program
• Tuition Assistance Program for professional continuing education
• Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

• Free coffee and snacks

• On-site cafeteria and outdoor patio

• Employee gym and fitness centre

• Employee referral program

• Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products

• Community involvement

• Employee Appreciation Events

• A (1) current vacancy exists.

• Canon Canada Inc. is committed to transparent and fair compensation and job postings. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

• Compensation Range: $80,200 – $90,000 annually.

Canon has been at the forefront of digital imaging innovation for more than 80 years. Since 1973, Canon Canada has been the leading provider of consumer, business and professional digital imaging solutions to Canadians.

At Canon Canada, we've established a diverse culture that's made us a respected and successful industry leader. Canon's corporate philosophy is Kyosei: all people, regardless of race, religion or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada's best employers for diversity.

We are committed to environmental sustainability and have established programs that support our Kyosei philosophy and Environmental Charter. Since 2019, Canon Canada has been named one of Canada's Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness.

We offercomprehensive health and wellness benefits, learning and development opportunities, recognition programs and other perks. We want your career with us to be a journey, and we provide the tools to help you contribute and succeed from Day 1.

As an equal opportunity employer, we welcome applications from all backgrounds and are committed to supporting and celebrating the diversity in our workforce. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment. Canon Canada is proud to provide accommodation(s) during the recruitment process. For applicants requiring accommodation in the recruitment and assessment process and when hired, please contact us at accessibility@canada.canon.com or at 1-855-531-3850 or 905-863-8713. To learn more about Canon Canada, visit careers.canon.ca.