Salary

The salary range for this position is CAD $30.03 - $30.03 / hour

Job Summary

At Fraser Health, our Mission, Vision, and Values guide everything we do. As one of British Columbia's leading hospitals, Royal Columbian Hospital offers exciting opportunities for individuals who are passionate about making a difference in healthcare and serving their community. Whether you're providing direct patient care, supporting clinical operations, delivering specialized services, or contributing behind the scenes, every role at Royal Columbian Hospital plays a critical part in delivering exceptional care and improving the health of the communities we serve. Working at Royal Columbian Hospital means joining a collaborative, innovative, and dedicated team in a fast-paced environment where growth, learning, and professional development are encouraged and supported. Why Choose Fraser Health? We are committed to supporting our employees through comprehensive benefits, career advancement opportunities, and programs designed to promote well-being and work-life balance.

Experience the exceptional benefits of working with us

Comprehensive 100% Employer-Paid Benefits Enjoy peace of mind with extended health and dental coverage for eligible employees.

Generous Vacation Entitlement

Take the time you need to rest and recharge with vacation benefits that grow with your years of service.

Benefit Portability

Transfer your benefits seamlessly from another HEABC employer.

Immediate Pension Enrollment

Start building your future from day one with a defined Municipal Pension Plan.

Maternity and Parental Leave Top-Up

Eligible employees may receive additional financial support while growing their families.

Flexible Scheduling Opportunities

Many departments offer scheduling options that help support a healthy work-life balance.

TransLink Pass Subsidy

Save on commuting costs with a 50% subsidy on eligible TransLink passes.

Employee Discounts and Perks

Access a variety of discounts, wellness programs, learning opportunities, and employee support resources. Eligibility for benefits and programs is based on employment status and applicable collective agreements.

Grow Your Career at Royal Columbian Hospital

Royal Columbian Hospital is a provincial referral centre, Level 1 Trauma Centre, and one of British Columbia's busiest hospitals, providing employees with unique opportunities to develop their skills, work alongside highly specialized teams, and contribute to the delivery of exceptional patient care. Whether you're beginning your career, looking for a new challenge, or seeking opportunities for advancement, Royal Columbian Hospital offers a rewarding environment where you can make a meaningful impact every day. Join our team and discover how your talents can help shape the future of healthcare at Royal Columbian Hospital.

Detailed Overview

Under general supervision, performs a variety of clerical duties related to the operation of a patient care area such as acting as a communication link for the area by transcribing and processing physicians' orders; coordinating with other departments, hospitals and facilities; scheduling and coordinating patient appointments; arranging patient tests and receiving results, receiving and directing patients and visitors; answering telephone; assembling and maintaining patient charts; performing keyboarding responsibilities.

Responsibilities

Prioritizes, processes, coordinates and transcribes physicians' orders by copying information, completing required forms and/or entering information into the computer and distributing information; performs follow up as necessary. Schedules, books and coordinates patient appointments by receiving appointment requests, arranging appropriate appointment dates and times, making follow up appointments, adjusting appointment as required in accordance with patient and facility requirements; Arranges patient tests. Maintains appointment diaries by arranging and confirming patient appointments; prepares appointment schedules and distributes schedules to designated hospital departments as required. Acts as a communication link for the assigned area by contacting other facilities and departments, including bed booking to exchange information regarding bed availability to assist admissions, discharges and/or patient transfers. Receives patient test results. Receives visitors, provides information and directs to appropriate area. Assembles and maintains patient charts according to established procedures; inputs patient data and transcribes information / patient data into applicable system, charts or electronic health record system. Attaches patient documents such as lab and/or special examination reports to chart; dismantles and forwards discharged patient records to Health Records. Answers telephones, transfers calls, takes messages, answers routine inquiries or referring as appropriate; opens and distributes mail as required. Performs related clerical duties such as data entry, filing, compiling, preparing and maintaining statistics including related reports, delivering and picking up items, maintaining and ordering stationary and supplies through stores, and arranging for and tracking equipment repairs as required. Maintains timekeeping records for regular and casual staff and submits/enters to payroll system as required. Receives and processes requests such as vacation, leaves of absence and terminations by preparing necessary documentation and forwarding to the Manager or designate for approval. Accepts calls from nursing staff regarding illnesses and/or absence from work and communicates information received to nursing unit/area and appropriate person; calls in relief nursing staff according to pre-determined guidelines and refers problems to the Manager or designate. Maintains records on relief staff such as names, address, contact phone number, availability for work, suitable work area and hours worked. Performs other related duties as required.

Qualifications

Education and Experience

Grade 12, medical terminology and graduation of a recognized Nursing Unit Clerk program, plus one year of recent, related experience or an equivalent combination of education, training and experience.

Skills and Abilities

Ability to communicate effectively both verbally and in writing. Ability to deal with others effectively. Physical ability to carry out the duties of the position. Ability to keyboard at 40 wpm. Ability to organize work. Ability to operate related equipment. Ability to utilize a variety of computer software applications.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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IMPORTANT: Recruitment scam warning

Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.