WHAT WE OFFER

Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.

Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.

Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.

Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.

Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE

Reporting to the Supervisor, Information Management & Administrative Support Services and under the guidance of the Records and Information Analyst, this position is responsible for supporting the operation, maintenance, and enhancement of the Region’s Information Management (IM) program. This includes assisting with department and Corporate IM initiatives, providing customized user training and guidance to staff, and ensuring efficient control over the lifecycle of departmental records in alignment with Corporate policies and standards. This position liaises with all levels of departmental staff and management, as well as with the Corporate IAM Division, to apply corporate IM policies, standards, and procedures. The Records and Information Technician (RIT) is responsible for the practical support and implementation of IM practices within the department, promoting compliance, and consistency in managing information assets.

WHAT YOU'LL BE DOING

• Supports initial records evaluations by compiling inventories and conducting interviews, as appropriate, including assisting with assessing the current state of departmental records and identifying records for retention, archiving, or disposal, in alignment with organizational policies and standards.

• Supports the design and improvement of systems for managing hardcopy and electronic records, ensuring alignment with records and information management practices and requirements.

• Provides basic troubleshooting and support for end-user systems and media (hard-copy and electronic) and escalates complex technical issues to Corporate IAM or ITS as needed.

• Prepares and organizes new hard-copy and electronic files in accordance with the Regional Corporate Records Classification and Retention Schedule, supporting compliance with information governance standards and enabling efficient retrieval and recordkeeping.

• Creates and maintains departmental and branch records and information manuals in accordance with Corporate IM policies and procedures, incorporating area-specific guidance where applicable.

• Responds to user information requests and coordinates the organization and filing of records, escalating to Corporate ITS or IAM teams when appropriate, to ensure resolution and compliance with information management standards.

• Maintains records by entering and updating data in the Region’s information systems to support accurate tracking of paper and electronic records throughout their lifecycle. Performs basic quality checks to ensure data consistency and alignment with information management standards.

• Collects, enters, and reviews data to support departmental IM projects such as off-site storage transfers, destruction batch preparation, records inventory, and classification conversions. Verifies data accuracy and ensures compliance with Corporate IM policies and procedures.

• Performs other duties as assigned, in accordance with Branch and Department objectives.

WHAT WE'RE LOOKING FOR

• Successful completion of a Community College Diploma in a relevant information management field or approved equivalent combination of education and experience.

• Minimum three (3) years experience in records and information management systems including demonstrated ability to work independently.

• For Transit Enforcement and Security Only: Satisfactory Police Criminal Background Check.

• Ability to demonstrate the Region’s core competencies.

• Maintains current knowledge of records and information management practices for both hard-copy and electronic systems, including awareness of metadata concepts and related standards.

• Knowledge of relevant Standards, Acts and Regulations.

• Knowledge of current trends in the use of records and information management technology.

• Intermediate skills in MS Office and use of virtual platforms, as well as working knowledge of information and records management systems or applications.

• Excellent interpersonal skills and ability to connect with a range of internal and external partners while focusing on fostering collaborative work relationships.

• Strong report writing, research, analytical and presentation skills and work to tight deadlines.

• Strong ability to develop relationships and work in a welcoming and inclusive environment, where diversity is celebrated and where everyone can develop to their full potential.

• Ability to travel to off site locations in a timely and efficient manner, as required.

• Ability to handle physical records, including lifting boxes weighing up to 25 lbs.