Job Description: Arterra Wines Canada is Canada’s leading producer and marketer of award-winning, globally recognized Canadian and imported wines. At Inniskillin, we create memorable guest experiences—turning tastings into stories, tours into moments, and visits into bottle-worthy traditions. As a Winery Associate you’ll be the face of the Estate: welcoming guests, guiding tastings and tours, supporting our Grill service, and jumping into high-energy events. From relaxed afternoons on the patio to 500 guests event, no two shifts are the same—and that’s the fun of it. What you’ll do Guest experience + wine Create warm, fun, professional guest experiences during tastings and retail purchases Deliver entertaining and informative tours, including structured tastings for groups Share wine stories, answer guest questions, and help guests find their perfect bottle Support sales goals with great hospitality, product knowledge, and confident recommendations Food service (Grill) Provide friendly, efficient service in our Lounge & Grill (casual and elevated moments) Support food running, table touches, resetting, guest flow, and service standards Assist with food handling tasks as required while following safe food practices (handwashing, temperature awareness, cross-contamination prevention) Maintain cleanliness and organization of service areas (front-of-house and support areas) Events (special events) You’ll support events across the property—from setup to guest experience to teardown—including examples such as: Seasonal festivals and long weekends (high energy, high volume, great vibes) Wine club / member events and feature tastings Food & wine pairing experiences Private events and large group bookings Retail + operations Wine Sales and Tasting Use a computer-operated point-of-sale system and complete opening/closing duties Keep shelves stocked (wine + giftware), displays looking sharp, and product ready to sell Help keep the Estate guest-ready with general housekeeping and restocking What you’ll bring Smart Serve Certification Must be 18 years of age or older A team-first mindset and guest-first attitude Motivation to exceed sales targets (you like goals and you like winning) Strong judgment, critical thinking, and decision-making skills Ability to multitask and stay calm in a fast-paced environment Responsible, trustworthy, and reliable Ability to lift up to 40 lbs and stand for extended periods Previous serving experience is an asset Fluency in French, Chinese, Korean, or Japanese is an asset Wine knowledge is an asset but not required (training is provided) Food Handler certification is an asset (training/support provided as needed) Availability for flexible shifts including evenings and weekends Team members enjoy Competitive wages Gratuities Creative incentive programs Full training and exciting long-term career opportunities Flexible hours Compensation: $18/hr + Gratuity We are committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs. Our mission is simple – to build brands people love. In fact, seven of the top 20 brands in Canada are proudly part of the Arterra Wines Canada family: Jackson-Triggs, Inniskillin, Sawmill Creek, Wallaroo Trail, Woodbridge by Robert Mondavi, Ruffino and Kim Crawford. We have more than 140 years of experience in the Canadian wine industry, with five estate wineries across the country and over 1,700 acres of premium vineyards. We have our pulse on viticulture and its latest innovations and most importantly, an understanding of what Canadian consumers are looking for in a bottle of wine. We own and operate 164 Wine Rack retail stores in Ontario and sell wine kits and products for winemaking through our RJS Craft Winemaking business.