Great Wolf Lodge, Niagara Falls is Canada’s largest family indoor water park resort. Our little log cabin has theme suites, amazing attractions, fun daily events and activities, and delicious dining options. It’s a year-round world of play!

We take pride in creating an inclusive work environment in which all pack members are valued and celebrated. We are One Pack, committed to deepening our knowledge of each other’s backgrounds and making ourselves accessible to all members that need our support.

Apply today and Run with the Pack!

TheShort Order Cookprepares guest orders across multiple outlets—including Bear Claw, Buckets, Northwood’s Pizza, Commissary Kitchen, Room Service, and Watering Hole—while ensuring weekly maintenance and cleanliness of all large cooking equipment.

Essential Duties & Responsibilities

Team

• Willingness to accept the most effective role.
• Promote a safe, secure, and healthy workplace by adhering to the Occupational Health & Safety Act.
• Safely operate and maintain all necessary equipment following Great Wolf Lodge standards.
• Comply with Niagara Regional Health Board food safety codes and protocols.
• Close with an open mentality.
• Keep all areas in like-new condition and website ready.

Guest

• Ensure guests are greeted and acknowledged consistently, adhering to the 10/5 Rule.
• Maintain food consistency according to specifications.
• Accommodate guest food requests whenever possible.
• Ensure all food items are prepared and ready for service; report shortages to the Outlets Supervisor and Outlet Lead.
• Communicate with guests in a professional and friendly manner.

Financial

• Protecting company assets by adhering to policies and procedures.
• Execute food preparation in alignment with established par levels.
• Identify opportunities to reduce waste and implement measures to minimize it.

Qualifications & Traits

• Able to work independently with minimal supervision.
• Demonstrate a strong passion for food and culinary excellence.
• Possess food service experience in a fast-paced environment.
• Arrive punctual and prepared to work in full uniform.
• Be flexible to work various shifts, including weekends and holidays.
• Adhere to PPE requirements per Occupational Health & Safety Act.
• Hold valid Food Safe certification.

Physical Requirements

• Capable of walking, standing, sitting, crawling, bending, twisting, reaching up to and including above shoulder level, crouching/squatting, and kneeling, for the duration of your shift.
• Capable of climbing multiple flights of stairs. Dexterity of the fingers and hands with ability to squeeze hands, twist and rotate wrists and elbows.
• Ability to do weight bearing tasks with arms, ex. lifting/using heavy pans, baking sheets, food pans etc.
• Ability to work for extended periods in varying temperature ranges.
• Ability to work in coolers or freezers for short periods of time.
• Ability to do repetitive tasks for an extended period of time.
• Visual acuity to see colour, near vision ability, tactile, smell and tasting abilities.
• Capable of working in a loud environment.
• Ability to lift, push and pull up to 50lbs.
• Ability to lift 15lbs overhead.

Additional Requirements

Newly hired Pack Members must submit a completed police clearance to Human Resources. Employment may begin before the results are received, based on the Pack Member’s confirmation that they have no unpardoned criminal convictions. If the clearance reveals a conviction, the employer may terminate employment on a case-by-case basis, providing only the minimum notice required under theEmployment Standards Act, 2000, with no additional notice or compensation.

Great Wolf Lodge is an equal opportunity employer. All applicable provincial and federal laws will be followed to ensure consideration without regard to race, colour, religion, sex, age, disability or other classification protected by law. Great Wolf Lodge will make reasonable accommodations for persons with disability in accordance with applicable law. It is our intention that all qualified applicants be given equal opportunity, and that selection will be made on job related factors. If you require any accommodation in the application process, please contact us.