Great Wolf Lodge, Niagara Falls is Canada’s largest family indoor water park resort. Our little log cabin has theme suites, amazing attractions, fun daily events and activities, and delicious dining options. It’s a year-round world of play!

We take pride in creating an inclusive work environment in which all pack members are valued and celebrated. We are One Pack, committed to deepening our knowledge of each other’s backgrounds and making ourselves accessible to all members that need our support.

Apply today and Run with the Pack!

The Public Area Water Park Cleaner ensures the public areas of the waterpark are kept clean and organized.

Essential Duties & Responsibilities

Team

• Willingness to accept the most effective role.
• Complete daily tasks following Kaizen processes and procedures.
• Perform assigned cleaning and disinfecting duties throughout the waterpark, including washrooms and changing areas.
• Collect towels and remove garbage from change rooms and common areas.
• Operate cleaning equipment safely and efficiently.
• Work independently with minimal supervision.
• Understand and comply with the Occupational Health and Safety Act.
• Follow and enforce park and Pack Member regulations and procedures.
• Close with an open mentality.
• Keep all areas in like-new condition and website ready.

Guest

• Ensure guests are greeted and acknowledged consistently, adhering to the 10/5 Rule.
• Maintain a steady supply of pool towels for guests.
• Adhere to HotSOS guidelines.
• Communicate with guests in a professional and friendly manner.

Financial

• Protecting company assets by adhering to policies and procedures.
• Maintain all tools (vacuums, brooms, carts, etc.) in excellent condition.

Qualifications & Traits

• Knowledgeable in housekeeping and sanitation practices with strong attention to detail.
• Adhere to Personal Protective Equipment (PPE) requirements as per Occupational Health & Safety Act.
• Exhibit excellent oral communication skills.
• Committed to exceeding guest expectations through outstanding service.

Physical Requirements

• Capable of walking, standing, crawling, bending, stretching, twisting, and climbing for the duration of your shift.
• Capable of kneeling, crouching, lifting up to and including above your head, and repetitive movements.
• Dexterity of the hands with ability to squeeze hands, twist and rotate wrists and elbows.
• Lifting up to 30lbs
• Occasionally lifting above the head. 
• Ability to hear for communication with guests, has spatial perception. 
• Visual acuity to see near and far. 
• Capable of working in a hot, humid, chlorinated and noisy environment
• Climbing up to 4 flights of stairs.
• Working with cleaning supplies containing chemicals.
• Working at a fast pace.

Additional Requirements

Newly hired Pack Members must submit a completed police clearance to Human Resources. Employment may begin before the results are received, based on the Pack Member’s confirmation that they have no unpardoned criminal convictions. If the clearance reveals a conviction, the employer may terminate employment on a case-by-case basis, providing only the minimum notice required under the Employment Standards Act, 2000, with no additional notice or compensation.

Great Wolf Lodge is an equal opportunity employer. All applicable provincial and federal laws will be followed to ensure consideration without regard to race, colour, religion, sex, age, disability or other classification protected by law. Great Wolf Lodge will make reasonable accommodations for persons with disability in accordance with applicable law. It is our intention that all qualified applicants be given equal opportunity, and that selection will be made on job related factors. If you require any accommodation in the application process, please contact us.