Join our team as a System Administrator II with our Clinic Infrastructure team! You’ll play a critical role in supporting the continued success of our rapidly growing organization. You’ll support our operations team in setting up and maintaining infrastructure for our new and existing practices.

This role will be based in one of our Home Office locations in Calgary or Vancouver.

What You’ll Do

• Provide third-level operational support, including occasional after-hours on-call support on a rotational basis
• Assist with the rollout of new practice locations, including providing care and coordination of patient medical information
• Assess infrastructure issues and develop solutions to improve the current environment while mitigating risk
• Monitor, troubleshoot, and diagnose clinic infrastructure to ensure optimal performance and connectivity
• Perform installations, troubleshoot issues, and maintain thorough documentation
• Work independently on operational tasks and collaboratively with team members to achieve objectives and complete projects
• Develop and maintain best practices, standards, and procedures across the infrastructure and platforms
• Perform other duties as assigned to support the team and organizational goals

What You Bring

• 2-4 years IT experience
• A technology diploma, degree or recent practical certifications
• Good understanding of Microsoft based infrastructure, i.e. AD, Entra ID, DHCP, Group Policy, DNS, Intune, O365, Azure environment etc.
• Comprehensive knowledge of Microsoft operating systems (Win 2019 plus, 10 & 11)
• Familiarity with Cisco Meraki environment administration and support
• Understanding of network print services and maintenance
• Familiarity with voice services & telephony technologies
• Scripting knowledge to automate and standardize
• Familiarity with PIPEDA, PHI, PII and HIPPA
• Familiarity with virtualization and cyber security technologies and methodologies
• Outstanding oral and written communication skills
• Ability to multi-task and thrive in a fast-paced environment
• A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively
• Knowledge of Optometry Optical Devices is considered an asset
• ITIL, MCP, VCP, CCNA Certifications is considered an asset
• Knowledge of Linux, Unix & MacOS is considered an asset
• Bilingualism English/French is considered an asset

How You'll Benefit working at our Home Office:

• A comprehensive total rewards package, including two free pairs of glasses and lenses per year
• A coaching culture that fosters ongoing growth and development opportunities
• A people-first culture, (but dogs are also welcome)
• An organization that gives back locally and nationally, and supports you in doing so as well

Why You Should Join Us:

FYihealth group is Canada's leading diversified healthcare organization comprised of FYidoctors, Visique, BonLook, and solis optics. Doctor-led, professionally managed, and patient-focused, the organization concentrates on delivering outstanding eye care with patient-centric products and services. Our purpose is simple: enhance the lives of our patients. We are Canada’s fastest-growing eye care provider with our Canadian-owned ophthalmic lens manufacturing facility and distribution center.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used to ensure an accessible candidate experience and team member experience.

FYihealth group aims to create a comprehensive rewards package to attract and retain top talent. The expected starting compensation for this position is between $65,500.00 to $75,000.00 annually, considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering. We look forward to speaking with you more about our continued dedication to our team's overall well-being and growth.