Seasonal Customer Service Jobs in North Sydney, Nova Scotia, Canada
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North Sydney, Nova Scotia, Canada
Seasonal Customer Service- Work From Home
About the role
SSG is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems. Join our Seasonal Customer Service position and assist one of our clients with holiday orders from the Comfort of your own home and we will provide the equipment. What is in it for you?
Earn $15.70 per hour
Earn extra money for the Holidays Tons of growth opportunities (93% of our non-agent positions are filled internally) Save Time and Money on food and transportation working safely from the comfort of your own home! A leadership team that hears your voice; we know that when we WORK Together, we can accomplish so much more A feeling of accomplishment when you WOW Customers!
Fun team environment where we work hard to Build TRUST every single day
Enjoy the PEACE OF MIND that working from home will afford you!
Key Job Responsibilities
Provide support to the member servicing various billing and payment processing questions and/or issue resolution via inbound calls Provide timely, efficient, and accurately follow up to user questions or issues Serve as a champion of the brand through excellent communication and brand awareness. Responsible for maintaining a prominent level of professionalism, working to establish rapport with every member. Update member information in multiple member databases depending on member needs. Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
Job Requirements
High School or GED Diploma (Required) Call Center experience preferred, but not required Excellent written communication skills; attention to detail, data accuracy, and speed Ability to navigate multiple technology systems, and multi-task Interpreting data and questions to create first contact resolution Customer service orientated Adaptability in a fast-paced changing environment Must be able to think proactively and to collaborate effectively.
Must reside in Nova Scotia or New Brunswick
Must be legally authorized to work in Canada. Must be willing to submit/pass background check. We’re excited for you to join our team! Looking forward to meeting you.
About Support Services Group
Support Services Group (SSG) helps businesses accelerate growth and earn customers for life through high-touch, outsourced engagement center services. Our leading omnichannel solutions drive success for businesses across the globe. Our teams specialize in back-office support, CX, tech support, business intelligence, revenue generation, collections, and performance management — always with a focus on first-call resolution and customer satisfaction.
We’ve done this for over 25 years. We know what works across industries: retail, travel, healthcare, financial services, media, electronics, crisis support, quick service restaurants, and beyond.
We’re “On It” We embody an “On It” culture — we prioritize clients, keep promises, and thrive on continuous improvement.
Uncommon Value As seamless extensions of our partner brands, we know customer lifetime value drives success. And we speed to proficiency, meeting critical operational KPIs within 90 days.
People We recruit, train, and retain a highly skilled and engaged workforce of 10,000 diverse agents. We’re hardliners for quality. We know the value of empathy.
Technology Some brands want to leverage AI early and often. Some want human interactions at every step. Our expertise helps brands take advantage of AI without losing touch with customers. And our highly redundant IT infrastructure gives peace of mind to brands around the globe.
Tailored Solutions We collaborate closely with our clients to design and implement programs that raise the bar on customer experience and help them gain a competitive advantage.
Partnering with SSG means better CSAT scores, increased loyalty, and higher profitability through repeat business and positive referrals. Our Do/Say ratio is at or near 100%. We keep our word — we call out the risk and offer winning solutions. Get to know us. If you work with us and let us earn your trust, you’ll see your consumer relationships and market position grow — one interaction at a time.