This is an internal ICBC job posting. External applicants will not be considered.     We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to accessibility_services@icbc.com – we are committed to ensuring an accessible experience for all candidates.   At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities.  By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.   We look forward to hearing from you!  Our Insurance division has an exciting opportunity for an experienced Manager, Operational Data Services Services to join the Insurance Insights team on a permanent full-time basis.   The successful candidate will perform leadership and guidance to a team of Analytical professionals, delivery advisory, analytical and reporting services to support informed, data-driven decision making and strategy development.   Position Higlights:  

Leads and oversees the analysis of key operational trends and results; Develops performance metrics and identifies potential improvement opportunities, challenges or risks in coordination and collaboration with Insurance Sales, Distribution, & Operations management. Participates in a variety of internal and external committees and projects, working closely with Insurance, Business Analytics, and Information Management teams. Collaborate with Insurance Insights management to establish governance and align analytical priorities; ensure insights are integrated into a central framework. Manages the day-to-day operations of the team, including the recruitment, development, coaching and performance management of reporting staff.

  Position Requirements:  

Knowledge of the principles, theories, standards and best practices for business analytics, statistical modelling, hypothesis testing and financial analysis; Knowledge of the insurance industry, and relevant governing acts, legislations, regulations and public policy. Experienced working with data and ability to draw insights using SQL, Zeppelin, and/or Tableau.

  The requirements for Manager, Operational Data Services are typically recognized by an undergraduate degree and/or professional designation in a technical/business/scientific field (e.g. Bachelor’s degree in commerce, business, statistics, actuarial science, computer science or mathematics) and/or experience with leading teams of data professionals.   Direct experience is an asset and typically required for someone to preform this job competently.  About us:  At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025  to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.  Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.  

Collaborative: We include different perspectives to reach our common goals. Supportive: We seek to understand to meet diverse and evolving needs. Straightforward: We simplify the complex to make things easier. Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

Resident – you will work at your primary in-office headquarters on all scheduled work days. Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.  Hybrid 10 – you will work a minimum of 10 days in a 4-week period at your primary office headquarters (typically one week in/one week out or up to 3 days per week). The remaining days will be remote within British Columbia.  Mobile – you will work a significant amount of time in the field, in addition to working from an office and optionally working remotely within British Columbia.  Remote – you will work remotely from within British Columbia, with one required visit to your primary office per month.

  Only candidates legally entitled to work in Canada will be considered for this position. #IND1