Posted Thursday, March 19, 2026, 11:00 PM

Canadian Hearing Services (CHS) has an opening for a Hearing Care Counsellor-Ethno, based in Toronto. Reporting to the Supervisor, Hearing Care Counselling, the Hearing Care Counsellor-Ethno will be responsible for providing individual counselling, support, and case management for eligible Hearing Care Counselling (HCC) clients (age 55 and up and hard of hearing or deaf) within targeted ethno-specific groups.

This will be a permanent, full-time position working Monday – Friday, 9:00 a.m. – 5:00 p.m.

This posting is for an existing vacancy.

The ideal candidate will have a Bachelor’s degree in the Social Services field (e.g. social work, gerontology), along with 3-5 years’ counselling experience with the elderly in a language other than English and another language is necessary. Proven knowledge of and experience in the hearing loss field including evaluating hearing loss utilizing audio scope and audiometer testing devices as well as providing general instruction to clients in the use, care, and maintenance of hearing aids and assistive listening devices would be an asset.

You have excellent administrative and interpersonal skills including liaising and consulting with other counsellors, agencies, and services to promote the independence and empowerment of clients with acquired hearing loss, so as to enhance daily functioning, safety and social access. You have a sense of urgency and can handle a pressurized environment with the ability to manage a varied workload with competing priorities and deadlines.

Canadian Hearing Services (“CHS”) is the leading provider of services and products that enable Deaf and hard of hearing Canadians to overcome barriers to participation. It is the largest and only Accredited organization of its kind in North America. Building on its 86-year history following a remarkable and ambitious turnaround, CHS is a modern, progressive and professional organization well-positioned for growth both nationally and internationally. In 2021, CHS achieved Accreditation with Exemplary Standing from Accreditation Canada making it the first national organization serving Deaf and hard of hearing Canadians to earn this distinction.

CHS requires you to be legally eligible for employment in Canada. (Proof of legal ability to work in Canada will be required if a contingent offer of employment is made.)

CLOSING DATE: Internal – March 10, 2025, External – Until Filled

COVID-19 considerations: Vaccines (COVID and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

• Please note that as per the terms of our Collective Agreement, qualifying internal candidates will be considered first. External candidates will be contacted if you are selected for an interview.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), CHS will provide accommodation, accessible formats and communication supports for the interview upon request.

CANADIAN HEARING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER AND SUPPORTS AN AFFIRMATIVE ACTION HIRING PROCESS FOR DEAF AND HARD OF HEARING APPLICANTS.

Job Details

Pay Type

Salary

Hiring Min Rate

71,088.61 CAD

Hiring Max Rate

71,088.61 CAD