Specialist Systems Analysis

Date: May 20, 2026

Location: Oakville, ON – Hybrid

Requisition ID: 21055

Status: Regular

Business Unit: Information and Technology Services

Grade/Band: MP4

Shift Work: No

Annual Pay Range: For standard 35-hour work week

Step 1: $111,072 to Step 10: $158,704

The successful candidate will be placed at the appropriate step within the salary grade/band, based on relevant years of experience and other applicable considerations.

Why join us?

The IESO is committed to ensuring Ontario’s electricity system meets the province’s needs today and into the future. We are charged with purpose, delivering reliable, affordable, and sustainable electricity for homes, businesses, and communities across the province. We are energized to grow, embracing opportunities to shape the future of a dynamic and evolving energy sector while advancing our careers. We are powered by teamwork, supported by diverse and passionate colleagues who foster respect, celebrate successes, and thrive on shared achievements. At the IESO, it’s not just what we do—it’s who we are!

Who we are

Our central role includes managing the provincial power grid in real-time, overseeing and evolving Ontario’s electricity market, engaging with government, municipalities and Indigenous communities, and planning for Ontario’s future electricity needs. Our employees play a key role in driving grid innovation, protecting the system from threats, advancing the province’s energy conservation programs, and forecasting and procuring the electricity resources we’ll need in the decades to come.

This is a unionized position that falls within theSmart Metering Division in the Information and Technology Business Unit.

What makes this role exciting

The energy sector is rapidly evolving, offering exciting new opportunities for those who want to make a difference.

• The Smart Metering Entity (SME) is looking for a Specialist System Analysis in its Architecture & Quality Assuranceteam to participate in the planning, delivery, execution and reporting of the overall Quality Assurance and businessprocess testing with a specific emphasis on Meter Data Management software.

What you’ll do

In this role, you’ll make a meaningful impact by contributing to the IESO team and supporting the electricity needs of the province through:

• Analyze and document business requirements, determining and defining functional and technical requirements.

• Design information systems, tools, data structures and databases, integrating commercial products as appropriate, to address business and technical requirements.

• Provide project management support to solutions design projects and team activities, ensuring assigned project plan deliverables are implemented and leading change/improvement implementation initiatives as required.

• Research commercial products, tools and services to support information systems / tools design and development, assessing their applicability and ability to meet current and future requirements.

• Provide technical support to projects/change initiatives, including the acquisition, development and implementation of software, infrastructure, services, enhancements and corrections to systems.

• Provide first level support in the diagnosis and resolution of testing issues, incidents and problems, including workarounds for identified defects.

• Provide second level support in the diagnosis and resolution of complex customer issues, incidents and problems, including workarounds for identified defects.

• Conduct, coordinate and mentor others in planning and executing process activities and functions within areas of assigned responsibility, including incident analysis, problem management, quality assurance/testing, release implementation planning and change impact analysis.

• Ensure assigned processes, procedures and controls are operating within defined agreements, service levels and requirements. As assigned, monitor that vendors operate within service level and operating level agreements, administer vendor contracts including review and approval of invoices in accordance with contract terms and IESO procedures.

• Support data extraction requests to provide accurate data, reports and analytics as per approved data requests

• Identify opportunities to improve system design, functions and operation, conducting studies, assessing and presenting results, and providing recommendations to internal/external stakeholders.

• Coordinate, develop and maintain process, procedure, technical and supporting documentation.

• Develop and maintain test strategies for assigned areas of the system.

• Plan, develop and document test scenarios and procedures, including expected test results and test data.

• Execute tests, analyze and document test results.
  Design and coordinate the development of automated test procedures and results analysis.

• Identify, analyze, document and report testing incidents and defects to system vendors, service providers and customers.

• Develop workarounds to be used until system defects can be appropriately delivered and deployed.

• Maintain evidence of testing to meet IESO’s system integration, user acceptance, and external audit requirements.

• Perform audits/tests of internal operating procedures to confirm compliance with control objectives.

In a typical day, you will

• Prepare and communicate management reports, including status, progress, performance, issues and risks.

• Diagnose and resolve problems and conflicts with customers, vendors and internal stakeholders.

• Perform other duties as required.

Role Requirements

Our team consists of experts from diverse backgrounds, each bringing their unique perspectives and skills.

To succeed in this role, you’ll need:

Education:

• Requires knowledge of computer science, computer systems engineering, software engineering, business analysis, systems analysis, IT management or a related discipline, including associated business administration knowledge to implement policies and procedures to maximize the efficiency and effectiveness of information systems and understand the processes, procedures and standards applicable to the effective management of information systems.

• Requires a very good knowledge of IT service management processes, business analysis and systems practices. Requires excellent facility in written and oral communications, including the ability to prepare accurate, concise and clear reports/presentations.

• This knowledge would normally be acquired, through the successful completion of 4 years of University education in an appropriate discipline or by having the equivalent experience.

Experience:

• Requires experience in systems analysis, design and development, IT service management practices, methodologies and tools, as well as software and project management life cycle to deliver, execute and report related operations activities and processes and manage projects. Requires experience in business systems and IT implementation projects and in Project Management/Administration. Requires experience in developing and maintaining business processes. Requires experience in operating a shared service.
• Requires experience in MDM/R, MDM/R technical systems and architecture, including applications, middleware, and databases, underlying technical infrastructure, operation, functionality and business processes to provide advice and diagnose and resolve complex problems. Requires familiarity of the MDM/R design objectives, requirements, functions and interdependencies.
• Requires experience with the Local Distribution Company (LDC) meter to bill processes, including meter data acquisition, synchronization, validation, estimation and editing (VEE), and billing. Prior experience with Customer Information Systems (CIS) and Advanced Metering Infrastructure systems (AMI) as used by utilities, will be an asset. Technical knowledge of AS2 transfer, SQL scripting, Web services and Data Analytics will be an asset.
• A period of 6 to 8 years, is considered necessary to gain this experience.

How We Support You

From a comprehensive total rewards program to dynamic learning and development opportunities—including job rotations to broaden your expertise—we empower you to define and shape your own success. When you join the IESO, here’s what you can expect:

• Best-in-class benefits and long-term support in the form of a defined benefit pension plan.

• Work in a dynamic and evolving sector that offers exciting opportunities and the chance to explore new career paths.

• Leadership that values meaningful discussions, welcomes feedback, and prioritizes career development.

• A strong, inclusive culture and a collaborative team environment with a shared passion for impactful work.

• Compensation packages that are regularly reviewed to remain competitive and to best accommodate the diverse needs of our employees.

Deadline: June 3, 2026 at 11:59PM

For future reference, please save a copy of the job posting as it will no longer be available once the posting closes.

Thank you for your interest in a career at the IESO. Only candidates selected for an interview will be contacted. Please note that the successful candidate must be legally eligible to work in Canada and will be subject to applicable background checks.

IESO will not conduct interviews or offer positions via online, text, chat or social media platforms. We will not gather personal information directly from candidates or potential candidates. Selected candidates will work with our Talent Acquisition team to ensure their application is processed.

The IESO currently has a 3-day in-office work week for applicable roles. Over the course of 2026, the IESO will advance plans to acquire additional office space to accommodate more in-office time. While the timeline for moving to a full 5-day in-office model has not yet been established, we are committed to keeping employees and candidates informed as plans progress and give them as much advance notice as possible to prepare for any changes.

We believe in opportunities for everyone.

At the IESO, we know that achieving great results depends on embracing diversity by attracting, developing, and retaining people from a wide variety of backgrounds. We do this by ensuring our recruitment and advancement policies are fair and equitable, and by creating an accessible and inclusive environment—one that values every team member’s unique skills and experiences and ensures they have the support they need to achieve their potential. If you require accommodation during the recruitment process, please let us know. We’re proud to say we’ve been recognized as a supportive, inclusive employer.

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