Role Summary

The Director of Innovation owns the organization's technology-led growth agenda - translating emerging digital, data, and AI capabilities into commercial outcomes. This is not an advisory or purely strategic role: the mandate is to architect, build, and scale the platforms and processes that drive measurable cost, revenue, and efficiency gains, while embedding the operating discipline (agile, human-centered design, structured innovation governance) needed to sustain that impact long-term.

Key Duties & Responsibilities

1. Innovation Strategy & Governance Set the innovation roadmap and ensure every initiative is tied to a defined business outcome, not pursued for its own sake. Build the structural backbone for innovation idea-sourcing frameworks, evaluation criteria, and prioritization processes so opportunities are assessed systematically rather than reactively. Institutionalize agile product delivery across business units, replacing ad hoc development with a repeatable, measurable methodology.
2. Technology & Digital Transformation Lead full-stack technology restructuring systems, integrations, infrastructure with a direct mandate to reduce operating cost while improving reliability and scalability. Direct the build-out of enterprise data platforms that convert first-party data into actionable customer and business intelligence. Own the design and deployment of AI-driven solutions where they create a defensible competitive or operational advantage.
3. Product & Platform Leadership Run the end-to-end product lifecycle concept to launch with accountability for time-to-market and product quality, not just delivery. Lead multi-market platform or payments initiatives, with revenue growth as a tracked and reported outcome. Establish external partnership and market-scanning processes to identify and integrate capabilities the organization can't build fast enough internally.
4. People & Stakeholder Leadership Build and lead cross-functional teams engineering, data, product, design structured for execution speed, not just headcount. Operate as the connective layer between executive strategy and technical delivery, ensuring senior leadership decisions translate into shippable outcomes. Represent the organization externally with technology partners and the start-up ecosystem, sourcing capability and talent the internal team doesn't yet have.
5. Performance Accountability Define and own the KPIs that prove innovation is working: cost reduction, revenue contribution, time-to-market, adoption, and customer satisfaction. Manage budget and resourcing with the same rigor applied to any P&L-owning function this role is judged on outcomes, not activity.

Qualifications & Experience

Education Master's degree in Entrepreneurship, Innovation Management, Technology, or Business (required). Bachelor's degree in Engineering, Computer Science, or a related technical discipline (required) the role requires enough technical fluency to challenge and validate engineering decisions directly, not just manage them.

Experience

15+ years progressing through technology, product, and innovation leadership roles, with a demonstrated arc from technical execution into enterprise-level strategic ownership. A track record of leading large-scale, multi-market digital platform or payments initiatives with quantified commercial results not just delivery, but revenue and efficiency impact attached to that delivery. Direct experience restructuring enterprise technology operations with documented cost or performance outcomes. Background in financial services, telecommunications, or media preferred sectors where digital transformation is tied directly to competitive survival, not optional modernization.

Certifications (preferred)

ITIL, PRINCE2, SAFe Product Owner/Manager, or equivalent delivery-discipline certifications. Applied technical certification in data science or AI — evidence of hands-on fluency, not just executive oversight.

Core Competencies

Converts ambiguous innovation mandates into structured, resourced execution plans. Reads as credible to both engineering teams and executive leadership — can go deep technically and communicate commercially. Demonstrated bias toward measurable outcomes over process for its own sake. Comfortable owning budget and being held to P&L-style accountability for innovation spend.

Key Performance Indicators

Technology/infrastructure cost reduction achieved through restructuring. Revenue attributable to new digital products or platforms. Time-to-market improvement across product development cycles. Customer adoption and satisfaction metrics tied to digital initiatives.

Other Details

Company operating name: BCS Technology Inc.

Business address: 243 Wright Avenue, Toronto, ON, M6R 1L4

Terms of employment (for example, project-based, permanent position): permanent Language of work: English Wage: $140,796.20 base wage plus $130,841.12 performance bonus Benefits package offered (if applicable): Disability, Dental, Employer-provided pension, Extended healthcare/medical, Vision; annual family visit support, annual phone plan, annual car allowance; annual life insurance Location(s) of work (local area, city or town): 243 Wright Avenue, Toronto, ON, M6R 1L4 Contact information: 437 237 2837; operations@bcstechnology.com.au