Partner Success Manager

Remote Canada

About the Company

Constellation Data Labs, part of Andromeda, a portfolio within the Perseus Operating Group of Constellation Software Inc. (TSX: CSU), delivers data-driven solutions that help organizations unlock value from complex data ecosystems. As we continue to grow, we are seeking an experienced and customer-focused Partner Success Manager to join our team. This role serves as the primary advocate for our clients, ensuring successful onboarding, adoption, retention, and growth. The Partner Success Manager will own strategic client relationships, oversee implementation projects, coordinate cross-functional resources, and drive measurable business outcomes for our partners. This is an ideal opportunity for a relationship-driven professional who combines project management expertise with customer success experience and thrives in a fast-paced SaaS and data solutions environment.

Position Overview

The Partner Success Manager is responsible for managing the complete client lifecycle, from onboarding and implementation through adoption, renewal, and expansion. Acting as the voice of the customer, this individual will work closely with internal teams to ensure clients receive exceptional service, achieve their business objectives, and maximize value from Constellation Data Labs' solutions.

Key Responsibilities

Client Onboarding & Implementation Lead and complete new client implementations within established onboarding timelines, targeting successful go-live within 90 days. Manage the onboarding and integration of listing, public record, and other data feeds for clients. Develop and maintain detailed implementation plans, including goals, timelines, deliverables, dependencies, and stakeholder responsibilities. Coordinate with internal teams to ensure successful delivery of client-requested data, products, services, and enhancements. Manage multiple concurrent implementation projects while balancing client satisfaction, quality, and business priorities. Proactively identify and mitigate risks that could impact project success.

Customer Success & Relationship Management

Serve as the primary point of contact and trusted advisor for assigned clients. Develop a deep understanding of client business objectives, workflows, and applications. Build strong executive and operational relationships across client organizations. Conduct regular business reviews and strategic check-ins with clients. Monitor client health, engagement, and satisfaction metrics to ensure long-term success. Advocate for client needs internally and collaborate with product, operations, and leadership teams to drive positive outcomes.

Adoption & Value Realization

Lead Quarterly Business Reviews (QBRs) and present performance insights, success metrics, and strategic recommendations. Help clients maximize adoption and utilization of available solutions and services. Communicate product enhancements, new offerings, and relevant capabilities across the Constellation Data Labs and Andromeda portfolio. Track and report on key success indicators, including customer satisfaction, retention, ROI, and business impact.

Renewal & Retention

Own the client renewal process from initiation through execution. Proactively identify and address risks that may impact client retention. Develop and execute account plans that support long-term client success and partnership growth.

Growth & Expansion

Maintain ongoing discussions with clients regarding business goals, strategic initiatives, and future needs. Identify opportunities for account expansion, upselling, and cross-selling. Partner with internal stakeholders to develop and execute growth strategies within existing accounts. Contribute to revenue growth by expanding client engagement across the broader Constellation Data Labs and Andromeda ecosystem.

Qualifications

Bachelor's degree or equivalent experience. Minimum 5 years of experience in Customer Success, Account Management, Partner Success, Project Management, or related client-facing roles. Experience working in SaaS, data services, technology, or software environments preferred. Demonstrated ability to manage complex client relationships and multiple concurrent projects. Strong presentation, communication, and stakeholder management skills. Excellent organizational skills with exceptional attention to detail. Proven ability to drive customer satisfaction, retention, and growth outcomes. Experience leading executive-level business reviews and strategic discussions. PMP certification and/or Agile project management experience is considered an asset. Experience in real estate technology, MLS environments, or data-focused businesses is an asset. Ability to travel up to 25%.

Core Competencies

Customer-centric mindset with a passion for delivering exceptional client experiences. Self-starter who thrives in a fast-paced, evolving environment. Strong problem-solving and critical-thinking skills. Ability to manage competing priorities while maintaining high-quality execution. Collaborative approach with the ability to work effectively across multiple teams and business units. Excellent verbal, written, and interpersonal communication skills. Results-oriented, proactive, and highly accountable. Strong project management and organizational capabilities.

Company Expectations

In the performance of their duties, all employees are expected to: Deliver high-quality work within established deadlines, with or without direct supervision. Collaborate effectively with colleagues, leaders, clients, and vendors. Contribute positively to team success and organizational goals. Demonstrate professionalism, accountability, and integrity in all interactions. Work independently while maintaining strong communication and coordination across teams.