Product Owner With Gecx Jobs in Ontario, Canada
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Ontario, Canada
Product Owner
Product Owner
Product Owner With GECX- AI Experience
About the role
Position: Product Owner With GECX- AI Experience
Location: Ontario, Canada. Hybrid Duration: Long Term Contract
Detailed JD (Roles and Responsibilities)
QUALIFICATION: 3–5+ years in AI/GenAI, Conversational AI, LLMs, or Contact Center AI. Strong exposure to CCaaS/Contact Center platforms, IVR, CRM, chatbots, Agent Assist, and customer-service automation. Product Owner/Product Manager experience with Agile/Scrum delivery. Technical fluency in Python/JavaScript and AI-enabled products.
KEY RESPONSIBILITIES
Proactive AI Product Owner to drive the evolution of our next generation Contact Center AI services, must have GECX (Gemini Enterprise for Customer Experience) . In this role, he will bridge the gap between business strategy and deep technical execution, defining product roadmaps that leverage conversational AI, LLMs, and automation to transform customer support. To succeed, he must bring a strong technical foundation with hands-on experience or fluency in Python and JavaScript to effectively collaborate with our engineering squads. We are specifically looking for an assertive champion-someone who is aggressive in asking probing questions, challenging assumptions, and relentlessly gathering clarity from cross-functional team members. He doesn't wait for information to come to you; he will actively dig for it to unblock features, map out complex user journeys, and will deliver exceptional customer experiences.
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About BURGEON IT SERVICES
Burgeon is a provider of technical and IT staff augmentation solutions. We are in business to help you maintain your competitive advantage by cost-effectively delivering highly skilled consultants when and how you need them most.
Burgeon is located in USA, AUSTRALIA & INDIA.
Burgeon offers Contract, Contract-to-Hire, Direct Hire and Payroll Services to companies of all sizes.
Burgeon understands the reaction time required to consistently provide companies with the technical resources necessary for growth. Burgeon places heavy emphasis on internal hiring, database technology integration, ongoing internal training and customer service. Our goal is to build a working relationship with you that is mutually beneficial. As a result, we are highly motivated to consistently deliver the best consultants and the best customer service available.
Burgeon has earned a reputation amongst companies and consultants as being fair dealing and highly customer service oriented. We invite you to experience the difference working with Burgeon can make.
Our Culture
Burgeon has a unique culture and a very distinct, progressive, and professional attitude. We are results driven and passionate about matching the right people with the right companies. We take pride in providing quality consultants to reputable clients in order to ensure a mutually beneficial relationship. We fully understand the competitiveness of our business and rely on each other to maintain an adaptable, professional atmosphere. Our employees work in a fast-paced environment focused on goal setting and accomplishing those goals.
Vision
To provide the highest quality IT resources for small, medium, and Fortune 500 companies.
Mission
At Burgeon we are passionate about matching great people with great companies.
Values
Achieving our mission requires intelligent, energetic and committed people who possess: