About the Job:

Reporting to the Manager, HART Hub Dufferin, the Service Navigator, is the first point of contact for clients seeking support through one of our programs.They will operate within the HART Hub Dufferin sites that are focused on providing services to clients who are at risk of homelessness, addiction, recovery and treatment.

Duties and Responsibilities:

• Act as first point of contact for community clients within the HART Hub Dufferin
• Carry a caseload of clients in our second stage housing programs attached to HART Hub Dufferin and provide case management wrap around support
• Conduct screening/assessment interviews with community clients requesting services
• Develop a client centered case plan in collaboration with the client and any identified support
• Work to establish rapport and build client engagement with available supports
• Deliver brief interventions with clients during screening or assessment services
• Develop formal links and networks with other information response and referral type positions working with similar client groups
• Coordinate services within the multidisciplinary team at HART Hub Dufferin
• Make appropriate external referrals as per the client centered case plan
• Keep up to date with knowledge of external community resources and internal SHIP resources
• Ensure adherence to policies, procedures and collective agreement
• Work collaboratively with partnership agencies to promote the services offered at HART Hub Dufferin and establish referral pathways
• Work independently and collaboratively with a multidisciplinary team to carry out recovery and support
• Understand and be able to integrate a philosophy of client centred care into daily responsibilities
• Demonstrate a strong commitment to quality care and service delivery based on SHIP’s Mission and Values
• Ensure appropriate records are kept and make sure that statistical information is maintained as per agency standards
• Adhere to agency Health & Safety Program and the Client Safety Framework
• Perform additional duties as required/delegated by Management
• You may be required to administer naloxone in response to suspected opioid overdoses, and must complete appropriate training to recognize overdose symptoms, safely administer naloxone via nasal spray or injection, and follow emergency protocols including contacting emergency services. You will receive training within the first eight weeks of employment.

Qualifications:

• Bachelor's Degree or Diploma in Social Work, Sociology or Health Services
• At least 3 years’ experience working across a continuum of community services in Dufferin County
• Demonstrated experience and expertise in interviewing and assessing client needs
• Experience in the application of a variety of screening and assessment procedures and tools
• Experience providing short- or long-term case management supports
• Excellent oral and written communication skills are essential
• Bilingual candidates are encouraged to apply
• Knowledge of MS Suite (Word, Excel, Power Point and Outlook)
• A vehicle, valid driver’s license, and adequate insurance coverage
• Valid Certification in First Aid & CPR
• Training in ASIST, CPI and Naloxone administration

Reporting Function:

The Service Navigator reports directly to the HART Hub Dufferin Manager. They work with both internal and external partners and interact with all levels within the organization.
They have no supervisory responsibilities. They are a support system, resource, and an advocator for the team and Organization.

Working Conditions and Physical Requirements:

• Hours are typically from Monday – Friday, 8:30 am to 4:30 pm but may vary depending on client needs
• Average amount of physical effort is required.
• Able to sit/stand for prolonged periods of time
• Able to answer and communicate telephone calls and general computer use
• Able to lift up to 20lbs (product, documents, etc.)
• Vehicle travel to sites for visits/walk-throughs and open doors as required.

Ship Values:

• Compassion, Hope, Inclusiveness, Respect, Professionalism

Why Join Us?
The HART Hub Dufferin is at the forefront of providing integrated care for individuals facing complex challenges in Dufferin County. This is a unique opportunity to contribute to a transformative program that addresses the root causes of homelessness and supports individuals through a holistic, person-centered approach.The HART Hub Dufferin is committed to fostering an inclusive workplace that reflects the diversity of the communities we serve. We encourage individuals from diverse backgrounds to apply.

“SHIP strives to be equitable and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process”.

Please note that we use automated screening tools as part of our recruitment process and are reviewed to support fair and equitable hiring practices.

Monday – Friday, 8:30 am to 4:30 pm
37.5 hours/week - Union