Position Summary and Job Magnitude

The Leasing Ambassador is responsible for successfully filling all bedrooms at the property, generate new traffic of prospective residents, assist with resident relations, conduct all necessary functions to close a sale, tour the future residents, assist with roommate matching and attend to any after hour events related to resident events and relations.

Essential Functions and Basic Duties

• Communicating with all assigned leads for potential new residents
• Using every tool possible to close leads and convert them into a resident on the property
• Touring the prospect, virtually or in person
• Cold calling, texting and emailing all leads
• Thinking of new ways to generate traffic and close leads ie. Promos or giveaways
• Answering all emails that come into the office with professionalism and sincerity
• Handling all resident complaints in a timely manner with the highest level of customer service
• Answering the office phone in a timely manner and responding to all inquiries
• Completing roommate matching for move ins
• Inspecting rooms for new residents moving in
• Creating all move in packages as needed
• Assisting with move out and quarterly inspections
• Posting on social media platforms as required
• Maintaining a clean and sanitized work space
• Keeping appraised of the competition to stay ahead of local market conditions
• Schedule and attend weekly external and on campus marketing events
• Assisting in the coordination of monthly resident events
• Other duties as assigned

Health & Safety

• Works in compliance with the provisions of the OHSA, regulations and internal policies and procedures and reports any contraventions to their supervisor.
• Uses or wears the equipment, protective devices or clothing that Integris Student Living requires.
• Reports to the appropriate supervisor(s) any hazards, missing or defective equipment or protective device which could endanger any person.
• Does not engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct.
• Reports any risks or potential risks of violence or harassment encountered in the workplace immediately to supervisor.
• Knows, understands and implements safe work practices and procedures and employs established rules and procedures for handling materials, equipment and processes (e.g. Reporting unlabeled containers, using proper lifting techniques, etc.)
• Requests that worn out or defective equipment be replaced, when appropriate.
• Uses equipment and materials only in the manner intended.
• Reports any injuries, incidents and unusual conditions immediately to supervisor.
• Inspects the work area and equipment daily and reports any hazards immediately to supervisor.
• Attends all required health and safety training programs (e.g. WHMIS, orientation), and applies knowledge to daily operating procedures at Integris Student Living.

Performance Measurements

Performance will be primarily measured on the following factors:

• Initiative
• Inter-Personal Skills
• Customer Service
• Reliability
• Communication
• Skill & Knowledge
• Adaptability & Flexibility
• Organizing & Planning
• Overall Performance
• Health & Safety Responsibilities

Qualifications

Education: High School Diploma or equivalent

Skills/Abilities: Must possess excellent oral and written communication skills

Must possess positive and professional interpersonal skills

Must possess basic computer skills in a Windows environment

Must possess the ability to adhere to policies and procedures

Must possess basic math skills

Must be self-driven

Must be able to take direction from supervisors

Must be flexible to work days, evenings, weekends and holidays

Experience Required: Minimum 1 year experience in similar role an asset