Bilingual Guest Service Agent Jobs in Ottawa, ON
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Ottawa, ON
Director, Human Resources Services
Director, Human Resources Services
Registered Nurse (Bilingual - English/French) / Infirmier autorisé ou infirmière autorisée - bilingue (anglais et français)
Registered Nurse (Bilingual - English/French) / Infirmier autorisé ou infirmière autorisée - bilingue (anglais et français)
Bilingual Guest Service Agent ( Part-Time )
Bilingual Guest Service Agent ( Part-Time )
Bilingual Night Guest Service Agent (Full-Time)
Bilingual Night Guest Service Agent (Full-Time)
Bilingual Guest Services Agent (Full-Time)
Bilingual Guest Services Agent (Full-Time)
Bilingual Night Guest Service Agent (Full-Time)
Bilingual Night Guest Service Agent (Full-Time)
Service Express Agent
Service Express Agent
Guest Services & Reservation Agent
Guest Services & Reservation Agent
Guest Service Agent
Guest Service Agent
Guest Service Agent | Part-Time | TPS Kanata
Guest Service Agent | Part-Time | TPS Kanata
Customer Service Agent 2-Full-Time-Bilingual-Hamilton
Customer Service Agent 2-Full-Time-Bilingual-Hamilton
Seasonal Guest Service Agent
Seasonal Guest Service Agent
Bilingual Accounts Receivable Agent (Remote)
Bilingual Accounts Receivable Agent (Remote)
Service Express Attendant
Service Express Attendant
Front Desk Agent / Guest Services Specialist
Front Desk Agent / Guest Services Specialist
Bilingual French First Party Collector
Bilingual French First Party Collector
Bilingual Customer Service Representative (English-French)
Bilingual Customer Service Representative (English-French)
Front Desk Agent (Part-Time)
Front Desk Agent (Part-Time)
Guest Service Agent/Night Audit
Guest Service Agent/Night Audit
Bilingual Technical Support/Service Desk
Bilingual Technical Support/Service Desk
Director, Human Resources Services
About the role
Location : Ottawa
Reason for search: retirement
Salary: $110,157 à $140,122
Founded in 1848 and located in the heart of the nation’s capital, Saint Paul University (SPU) is a bilingual institution federated with the University of Ottawa. Faithful to the Catholic Intellectual Tradition, SPU distinguishes itself through the quality of its teaching, the richness of its university life, and its commitment to human dignity, social justice, and the dialogue between faith, reason, and culture.
SPU offers undergraduate and graduate programs in a wide range of fields - including theology, philosophy, canon law, social communication, public ethics, social innovation, ecology and equity, counselling and psychotherapy, conflict studies, and transformative leadership and welcomes a diverse, open, and engaged university community.
Position Description
Reporting to the Secretary General, Governance and University Life, the incumbent plays a key role in the development and implementation of services, programs, and guiding frameworks to support SPU’s strategic ambitions.
The incumbent is primarily responsible for developing human resources strategies and recommending management approaches aligned with the organization’s needs. In this capacity, they advise leadership on all matters related to human resources management, labour relations, and total rewards (including payroll, benefits, and pension plans), and serve as a trusted advisor to both administrative and academic leaders.
A key strategic partner, the incumbent supports academic and administrative leaders in managing and mobilizing their teams, while promoting consistent, high-performing management practices suited to a continuously evolving environment. They ensure the interpretation and application of University policies and regulations and oversee the implementation of programs and procedures related to workforce planning, collective agreements, job classification, compensation and benefits administration, and other initiatives that support effective and culturally aligned HR management.
Guided by a commitment to continuous improvement, the incumbent advances HR practices toward more integrated models focused on enhancing employee experience and organizational performance. They lead the implementation of key initiatives aimed at strengthening engagement, attraction, and retention.
Finally, the incumbent develops and maintains strategic partnerships with business partners to ensure the effective delivery of human resources services and to position the HR function as a key driver of transformation and value creation within the University.
Ideal Profile
As the ideal candidate, you are a collaborative, values-driven, and bilingual leader, recognized for your strategic mindset, rigor, and ability to mobilize stakeholders around shared objectives. You operate with confidence in complex unionized environments, ideally within Ontario’s public sector, and bring demonstrated experience in collective agreement negotiations. You are adept at balancing vision, influence, and execution to deliver sustainable organizational impact.
You hold a bachelor’s degree in Human Resources, Industrial Relations, or a related field, combined with a minimum of ten (10) years of relevant experience demonstrating progressive responsibility, as well as a professional designation (CHRL) or equivalent. You also possess strong knowledge of and hands-on experience with legislation and regulations applicable in Ontario, enabling you to operate confidently within the provincial legal framework.
A trusted partner to senior leadership, you demonstrate sound judgment, managerial courage, and strong political acuity in navigating sensitive issues. You are known for your ability to build strong relationships, work effectively across multidisciplinary contexts, and support teams through periods of transformation. Your experience conducting workplace investigations, including those related to harassment or similar complaints, reflects your rigor, fairness, and professionalism.
With a strong analytical mindset and results-oriented approach, you actively contribute to the evolution of human resources practices, placing employee experience, organizational performance, and alignment at the core of your work. You are distinguished by your professionalism, integrity, and discretion in all interactions.
Finally, in alignment with SPU’s mission and values, you demonstrate a genuine openness to diverse people, cultures, and perspectives, and contribute to fostering an inclusive, respectful, and engaged environment.
A Committed and Inclusive Workplace
Saint Paul University is an equal opportunity employer. We strongly encourage applications from all qualified candidates, including those who are Indigenous, Black, racialized, 2SLGBTQI+, women, persons with disabilities, members of visible minorities and other equity-seeking groups. We value a workforce that reflects the communities we serve. In keeping with Immigration, Refugees and Citizenship Canada requirements, all qualified persons are invited to apply; however, preference will be given to Canadian citizens and permanent residents.
In keeping with the Accessibility for Ontarians with Disabilities Act, 2005, Boyden and Saint Paul University will provide accommodations upon request during the recruitment, selection and assessment process for candidates with a disability.
Submitting Your Application
Interested candidates are invited to submit their application package, including their curriculum vitae and any other relevant documentation, no later than Friday, May 15, 2026, to: mgaudreault@boyden.com, indicating the title of the position in the subject line of the email.
We thank all applicants for their interest in this position. Only those selected for an interview will be contacted.
Our recruiters review all applications and always make the final hiring decision. We may use AI-assisted tools to support the review of applications.
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About Université Saint-Paul / Saint-Paul University
L’Université Saint-Paul est le premier établissement postsecondaire d’Ottawa, spécialisée en sciences humaines et sociales. Elle se consacre à orienter le changement pour bâtir une société plus humaine et juste à l’échelle mondiale, offrant un enseignement interactif et une proximité avec les professeurs pour créer une expérience universitaire personnalisée.