Csr: Adoptions Jobs in Ottawa, ON
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Ottawa, ON
CSR: Adoptions - Canada Summer Jobs (Contract FT - 8 wks)
CSR: Adoptions - Canada Summer Jobs (Contract FT - 8 wks)
Customer Service Representative - CONTRACT
Customer Service Representative - CONTRACT
CSR: Intake - Canada Summer Jobs (Contract FT - 8 wks)
CSR: Intake - Canada Summer Jobs (Contract FT - 8 wks)
Customer Service Representative - North York Shendy's Swim & Training Centre
Customer Service Representative - North York Shendy's Swim & Training Centre
CSR-Norfinch
CSR-Norfinch
Customer Service Representative
Customer Service Representative
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CSR: Adoptions - Canada Summer Jobs (Contract FT - 8 wks)
About the role
Job Purpose
The Customer Service Representative (CSR): Adoptions is responsible for assisting the public through the process of adopting Ottawa Humane Society (OHS) animals.
Duties and Responsibilities
- Provide consultation and support for OHS clients seeking to adopt an animal
- Provide information to OHS clients on good animal care practices
- Monitor the health and safety of animals available for adoption
- Provide adoption follow-up services
- Support operations in the Buddy and Belle retail boutique by processing sales transactions, maintaining and organizing stock, and promoting OHS goods for sale
- Maintain the Adoption Centre and Buddy and Belle boutique area, facilities, and equipment
- Ensure appropriate fees are collected and accounted for
- Enter data and maintain data integrity in Chameleon
- Support the activities of coworkers, volunteers, students and work placements and provide orientation and training as required
- Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies, procedures, collective agreement, and good animal care practices
- Produce and maintain accurate reports, records, and files
- Participate in supervision, evaluation, training and other meetings as required
- Participate in the identification and evaluation of OHS program goals and objectives
- Participate in professional development opportunities
- Represent the OHS in a professional manner
- Participate in public relations and promotional activities as required
- Will be required to assume some of the responsibilities of CSR: Intake
- May be required to assume some of the responsibilities of the Supervisor: Customer Service or Coordinator: PAL
Qualifications
- Secondary school diploma or equivalent
- Minimum of one year experience in customer service
- Animal handling experience preferred
- Proficiency in Microsoft Office Suite
- Professional working proficiency in spoken and written English is required
Working Conditions/Physical Requirements
- Employee may be required to work evening, holiday and weekend shifts
- Employment is conditional upon the ability to provide services in a safe manner, including, but not limited to, lifts and transfers of large animals and interaction with potentially aggressive animals
- Employee will be required to wear a uniform designated by the employer
- Employment is conditional upon maintaining confidentiality of OHS information
- Employment is conditional upon the ability to work around all species of animals safely
How to Apply
This is a new temporary contract position through the Canada Summer Jobs program.
In order to be eligible for the Canada Summer Jobs Program, candidates must:
-
be between 15 and 30 years of age at the beginning of the employment period;
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be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment; and;
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have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.
If you are interested in this opportunity and have the above qualifications, please apply via the Ottawa Humane Society Careers Centre by clicking "Apply."
The Ottawa Humane Society is an equal opportunity employer. We value a diverse workplace and encourage applications from all qualified individuals of any race, religion, gender, sexual orientation, age, ability, or other protected characteristic.
We offer accommodation for applicants with disabilities in our recruitment processes. If you are contacted by the OHS regarding a job opportunity, please let us know prior to interview if you require any accommodation.
We use AI-powered tools to review and shortlist applications based on job-related criteria. Human recruiters and hiring managers decide who moves forward and reviews results.
Schedule Information:
Mon - 10:30am - 6:00pm
Tues - 10:30am - 6:00pm
Wed - 10:30am - 6:00pm
Thurs - 10:30am - 6:00pm
Fri - 10:30am - 6:00pm
Sat - Off
Sun - Off
Total: 35 hours per week
70 hours bi-weekly
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About Ottawa Humane Society
The Ottawa Humane Society is a non-profit, community-based organization and a registered charity. We have a volunteer board of directors, drawn from our supporters and the community at large. Since 1888, we have been the leading organization providing a safe haven for sick, injured and homeless animals in Ottawa.
The OHS is proudly an Ontario Living Wage Employer, recognizing that work deserves above and beyond the minimum reward and that paying a living wage is an investment in building a dedicated team for Ottawa's animals.