Job Description

Reporting to the Office Supervisor, the Receptionist is a key member of the Administrative Team, supporting all departments to ensure the smooth and efficient day-to-day operations of the office. As the first point of contact, the Receptionist presents a professional and welcoming presence, creating a positive experience for PSWs, staff, clients, and visitors. This role requires a friendly and approachable manner, strong interpersonal skills, and a proactive attitude in anticipating needs and addressing tasks. Working closely with the Office Coordinator and Office Supervisor, the Receptionist provides support on daily activities and special projects, demonstrating initiative, enthusiasm, and a high level of professionalism in all interactions.

We are looking for:  a full-time, permanent Receptionist

Hours of Work:  34-hour work week. Monday to Thursday 8:30 to 4:30pm and Friday 8:30am to 3:30pm. This is an onsite position.

Reports to:  Office Supervisor

Compensation & Benefits

Hiring Salary Range: The salary for this role ranges from $37,000 - $44,000 per year, depending on your skills and experience.

On top of a competitive base salary, we support rest and overall wellness through generous paid time off for vacation, personal and sick days.

Circle of Care Benefits:
Health and Dental Benefits: A robust benefits plan with comprehensive health, dental, paramedical and vision coverage with employer paid premiums to support you and your family through all stages of life.

Retirement Savings Plan: As part of our commitment to your long-term well-being, we provide an RRSP program through RBC with employer and voluntary employee contributions.

Learning and Development: We support your continued growth and learning through paid training and professional development opportunities throughout your career.

RESPONSIBILITIES

Reception Duties

• Overseeing the reception area by creating a welcome environment, greeting visitors, answering phone calls and correspondences and routing them to the appropriate contact as necessary.
• Arranging incoming and outgoing courier to ship out or pick up letters or packages as needed.
• Checking reception email and company fax inbox.
• Maintaining the reception area to ensure it is clean and presentable.
• Providing assistance to PSWs with their supplies, and any requests or issues they may have.
• Dealing professionally with client issues and pass them on to the appropriate parties.
• Supporting employees with booking workstations, meeting rooms and boardrooms.
• Scheduling and coordinating the booking of boardrooms and meeting rooms.
• Preparing and setting up boardrooms for meetings and arranging refreshments as needed.
• Ensuring the meeting rooms and boardrooms are tidy and equipment are put away after meetings.
• Overseeing employee and guest parking.
• Provide support for teams when necessary.

General Office Administration

• Processing and fulfilling PPE supply orders for PSWs.
• Assisting Office Coordinator with onboarding of new staff including taking photos for employee ID badges, issuing office access cards and office supply/PPE distribution.
• Retrieving incoming mail and distributing them to the appropriate staff member.
• Use of mail and folding machines for outgoing mail.
• Assist with purchasing and the inventory management of office supplies.
• Maintaining adequate kitchen supplies and assisting with loading/unloading the dishwasher.
• Providing coverage to the Administrative Team as needed.
• Assisting with the onboarding of new employees.
• Supporting with special projects or other duties as required.
• Assisting Office Supervisor as needed.

Risk, Health and Safety Management

• Identifying and reporting health and safety incidents and concerns in a timely manner to the appropriate supervisors and/or funders, documenting incidents in EasyCare and escalating appropriately to the designated supervisors as outlined in the Client Safety Reporting policy (C.01.38).
• Participating in health and safety processes and procedures
• Participating in maintaining a safe workplace environment by cultivating a positive safety culture and encouraging best practices to promote both staff and client safety and well-being
• Participating in all health and safety training initiatives on a regular basis
• Taking proactive action against client incidents within your scope of practice
• Being actively involved in the improvement of the reporting system to prevent future reoccurrences
• Developing a plan to identify, manage and/or minimize client safety risks or situations in adherence with risk management operations policies
• Facilitating the planning discussion in the preparation stage prior to disclosure, with the goal of enabling a supportive and effective conversation.
• Promoting a culture of safety by being responsible for encouraging blame-free reporting.
• Investigating adverse events by performing a root cause analysis and gathering all relevant information as it pertains to the event.

QUALIFICATIONS

• A post-secondary diploma in administrative studies or business combined with three years’ administrative experience at the service level.
• Excellent interpersonal, organizational, communication and problem-solving skills.
• Ability to work independently and collaboratively within a team.
• Maintain positive working relationships with others, both internally and externally.
• Excellent time management skills combined with the ability to prioritize make timely decisions and pay attention to detail.
• Flexible to the changing demands of the job.
• Excellent oral and written English communication skills.
• Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
• Must be able to lift 30 lbs.

REPORTING RELATIONSHIP

Reporting to the Office Supervisor.

Additional information

Circle of Care is committed to fostering an inclusive, accessible environment, where all employees, volunteers and clients feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential. Circle of Care seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including but not limited to those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

We are committed to an environment that is barrier free. If you require accommodation, please inform us in advance.

We thank you for your interest in Circle of Care. We welcome you to apply for this role, even if you do not meet every requirement listed. Circle of Care may use artificial intelligence (AI) through third-party platforms, to assist in parts of the recruitment and/or selection process. Only applicants who are selected for an interview will be contacted.

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