Introducing the National Arts Centre
The National Arts Centre (NAC) is Canada's bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams-the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and Variety-and nurtures the next generation of audiences and artists from across Canada. The NAC is located in the National Capital Region on the unceded territory of the Anishinabe Algonquin Nation.

At the National Arts Centre, we believe the performing arts are vital to the human experience. A house of dreams for the Canadian performing arts, we work with artists and arts organizations from across this land to revitalize our sector.

Curious to learn more? Read our 2023-2026 Strategic Plan, The Journey Ahead.

Equity, Diversity, Inclusion, Anti-Racism and Accessibility
We are on a journey, committed to ensuring that equity, diversity, inclusion, accessibility, anti-racism and reconciliation with Indigenous peoples will guide our actions.

The NAC welcomes applications from candidates who can help us meet our vision, and contribute to the diversity of lived experiences, perspectives, and approaches. When you join the NAC, you will be part of an inclusive community working hard to dismantle barriers to employees' well-being, access, potential, and success. The NAC actively seeks candidates who identify as women, Indigenous, Black, Persons of Colour (IBPoC), members of 2SLGBTQIA+ communities, and people with disabilities. We encourage you to self-identify in the recruitment process.

Job Number:

J0526-0165

Job Title:

WELCOME CENTRE ATTENDANT

Employment Type:

Part-Time continuing

Job Category:

Operations

Open Positions:

4

Posting Date:

May 13, 2026

Closing Date:

June 14, 2026

Salary:

$24.37 - $30.45/Hour

Language Requirement:

Bilingual

Working Hours:

0-20 hours per week (these hours are not guaranteed) (morning, night and weekend availability required).

Job Reports To:

Manager, Visitor Experience

X

Key Activities

Under the supervision of the Manager, Visitor Experience and as part of the Operations team, the Welcome Centre Attendant greets visitors upon their arrival and responds to their inquiries, including requests for information on events and performances taking place at the National Arts Centre (NAC). Additionally, they provide knowledge of the downtown Ottawa area and assisting in supporting the visitors while they are at the NAC. The incumbent is also responsible for answering telephone and email inquiries, assisting visitors, as required, and collaborating with internal stakeholders across departments in support of the goal of offering exceptional, accessible, welcoming, safe and inclusive visitor experiences.

Skill Requirements

• Fluently bilingual in both official languages;

• High School diploma;

• Minimum of two (2) years of experience working with the public in a service-oriented organization;

• Excellent initiative and judgment in dealing with the general public in a fast-paced environment;

• Proficiency with Microsoft 365 tools (Teams, Outlook, Microsoft Suite);

• Ability to work within a flexible schedule between 0-20 hours per week, when required;

• Must be available no less than 10 hours per week, with work shifts scheduled between 8:00am and 11:00pm on weekdays, and between 9:00am and 11:00pm on weekends (these hours are not guaranteed, shifts are based on operational needs);

• Ability to maintain consistent performance without direct supervision, showing initiative in identifying and addressing tasks.

• A past record of satisfactory attendance and punctuality is a requirement.

Regular attendance at work is an expectation of employment and an essential part of every job.

Who Can Apply

Persons residing in Canada and Canadian citizens residing abroad. Preference will be given to Canadian citizens.

As part of NAC's interview process, in-person interviews may be required. Please ensure to have the most up-to-date information on your résumé including your current email address.

While we appreciate all applications, only those selected for an interview will be contacted by us.

Important Notice

The National Arts Centre (NAC) is committed to inclusive employee recruitment and selection. The NAC welcomes and encourages applications from people with disabilities. If you require accommodation during the selection process, please inform us as soon as possible and we will make every effort to fulfill your accommodation request.

The successful candidate will be required to provide the original or a true certified copy of their education credentials as appropriate, along with proof of a valid Criminal Background Check as a condition of employment.

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