Are you passionate about building relationships and making a meaningful impact to community? Join the Calgary Chamber as a Membership Engagement Advisor and become a vital part of a dynamic team that supports and champions local businesses. In this role, you'll be at the heart of our member experience - driving retention, deepening engagement and ensuring every member feels valued. If you're a proactive communicator with a talent for organization and a love for community, this is your opportunity to grow your career while helping Calgary’s business network thrive.

About The Calgary Chamber

The Calgary Chamber of Commerce exists to empower the business community to advance a prosperous Calgary.

As the convenor and catalyst for a vibrant, inclusive and prosperous business community, the Chamber works to build strength and resilience among its members and position Calgary as a magnet for talent, diversification and opportunity. As an independent, non-profit, non-partisan organization founded in 1891, we build on our history to serve and advocate for businesses of all sizes, in all sectors across the city.

The Calgary Chamber is an inclusive workplace where diversity of thought – and of people – are recognized, valued and considered essential to achieving our mission.

Position Overview

As we are a member-driven organization, the Membership Engagement Advisor will be responsible for stewarding and retaining the Chamber’s membership base. Reporting to the Manager, Member Engagement, this role supports the execution of membership renewal initiatives, including supporting membership initiatives, membership reporting, stewarding current members and administrative duties associated to maintaining the membership database.

This role is required to function in a fast-paced environment and manage competing priorities. As a motivated self-starter, you are organized, able to chase and follow-up, but not afraid to ask questions when needed. Exceptional communication skills and the ability to converse with all levels of an organization is required.

Key Responsibilities

Membership Engagement and Stewardship

Execute all relationship management functions for membership, including stewardship, execution of member benefits, tracking information in the Chamber’s CRM, and supporting members through annual renewals. Meet annual membership retention targets. Maintain regular and on-going correspondence and communication with all assigned accounts. Support data integrity management within our CRM. Support with membership administrative duties as required. Discuss sponsorship opportunities with members whenever possible. Play a role in developing and implementing an overall strategy for membership retention. Attend Calgary Chamber events to support the events team on event logistics and engage with our members. Collaborate with other units at the Calgary Chamber to identify member opportunities. Leads or supports ongoing projects as required, managing priorities, timelines, resources, and stakeholder communications to achieve desired outcomes.

Qualifications And Requirements

Some post-secondary education; degree or diploma in a related field preferred. 2-3 years of experience in customer service, hospitality, or a related field. Experience using a CRM is required. Proven ability to build and steward client/customer relationships. Must be self-motivated proactive, energetic and goal oriented. Strong organizational, problem solving and decision-making capabilities. Demonstrated initiative and ability to work both independently and with others. Confident, clear communications and interpersonal skills. Willing to support on event execution, jump in on projects, and meet tight deadlines. Must be able to work efficiently and effectively at times under tight deadlines. Strong project management skills and the ability to manage and prioritize multiple projects. Must be able to take initiative, multi-task and manage competing priorities. Must be flexible, punctual and adaptable to change.

Job Details

Job Type: Full-time

Schedule: Monday to Friday; hybrid work schedule Compensation: Competitive salary, vacation & benefits including access to the Ampersand building gym and recreation facilities, holiday office closure, flex days, RRSP matching and performance-based bonus.

Applying

Equity and inclusion are part of our core values. We encourage individuals from all backgrounds to apply, including non-Canadians who are eligible to work in Canada.

Applications will be accepted until the position is filled, however we’ll start screening candidates as we receive applications - so don’t wait to apply!