Agent, Services Du Centre De Contact Jobs in Ottawa, Ontario, Canada
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Ottawa, Ontario, Canada
Clinical Services Manager
About the role
Join the Ministry of the Solicitor General's Clinical Services Branch at a pivotal time of transformation. As a Clinical Services Manager, you will provide strategic and operational leadership across multiple institutions, ensuring consistent, high-quality, patient-centred care aligned with ministry priorities, professional standards, and system needs.
You will act as a key regional leader, providing second-level leadership to Healthcare Managers and Assistant Healthcare Managers while advancing quality monitoring, program evaluation, and continuous improvement. You will also provide expert advice to senior leadership, collaborate with institutional leadership and clinical partners, and support the integration of policy into practice to drive system-wide improvements.
There are two positions available across regional portfolios (West, North, East, Central, Toronto), with flexibility to work from an OPS office while supporting institutions within your assigned region. This competition may also be used to fill future vacancies as they arise.
Role Scope and Accountability
The Clinical Services Manager oversees a regional portfolio of correctional institutions and healthcare programs, with accountability for clinical performance, quality of care, compliance, and risk management. The role requires ensuring consistency across institutions while responding to local operational needs in a complex, multi-site environment.
Meet Your New Team
The Clinical Services Branch (CSB) leads healthcare delivery across Ontario's correctional system, promoting consistent, high-quality, patient-centred care. The branch supports clinical practice, policy implementation, and system-wide improvements.
You will join a collaborative leadership team focused on improving service delivery, addressing complex health needs, and ensuring equitable care for a diverse population.
The deadline to apply is Tuesday, June 30, 2026 11:59 pm EDT. Late applications will not be accepted.
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About Government of Ontario
Ontario Government | Gouvernement de l'Ontario
The Ontario Government works to serve the public interest and uphold the public trust by providing Ministers with objective advice and expert guidance. The Ontario Public Service carries out the decisions and policies of the elected government with integrity and accountability and administers public services to the highest professional standards.
Le gouvernement de l'Ontario sert l'intérêt public et conserve la confiance du public en fournissant aux ministres des conseils objectifs et spécialisés. La fonction publique de l'Ontario applique les décisions et les politiques du gouvernement élu. En respectant le principe de reddition des comptes et avec intégrité, elle administre les services à la population selon les normes professionnelles les plus rigoureuses.