Supervisor Responsibilities

This job has no supervisorial responsibilities.

Summary

The expectation of this position is that the employee performs their duties and responsibilities in an efficient and effective manner. Furthermore, the expectation is to perform these duties while working as a part of a team.

Essential Duties and Responsibilities

• Candidate will be involved extensively within the concession team.
• Carefully enters all sales into the POS to ensure that all purchases are accurately recorded.
• Processes credit card transactions, and issues receipts to customers.
• Processes and executes all vouchers correctly.
• Performs sales transactions in a reasonable and timely fashion.
• Interacts with customers and resolves customer complaints in a friendly and service-oriented manner.
• Required to replenish condiments, beverages and general supplies while maintaining cleanliness of service areas.
• Must be able to effectively communicate with managers/supervisors/team lead and co-workers to effectively accomplish goals.
• Must be able to operate equipment such as cash registers, calculators, coolers, and beverage machines.
• Must interact with co-workers in a friendly and cohesive manner.
• Must assure compliance with company service standards, company inventory and cash control procedures.
•  Completes closing cleaning tasks and restocking of assigned concessions area, ensuring the Team Lead signs off on the completion of these tasks.
•  Follows and maintains all HSQA policies and standards.
• Must wear proper PPE including non-slip shoes and hair coverings.
• All other tasks as delegated by manager/supervisor/team lead.

Physical Demands

• Ability to lift and carry up to 40 pounds; ability to push/pull up to 50 pounds. Proper lifting techniques is a must. Employees are expected to get help if needed.
• Frequent periods of standing and walking are required; employees are encouraged to stretch as needed.
• Stadium is an outdoor venue and is subject to changing environmental conditions. Dressing appropriately and being prepared for changes in the environmental conditions is an expectation.
• Frequent use of stairs is required; elevator accessibility is limited to accommodating clients and staff with mobility and accessibility needs. Please speak with manager if you require accommodations.
• The stadium environment is a larger site and tends to involve higher physical demands on event days.
• Please note this stadium is a loud environment on event days. Hearing protection may be available – ask your supervisor.

Work Environment

The work environment characteristics described below are representative of those an employee may encounter while performing the duties of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties of this position.

This position involves working in a unique environment. This is an event based venue and has characteristics that are inherent to an event based industry. We are licensed to carry and serve alcohol, and this is a very large part of our business. The majority of the positions we hire, come into contact with alcohol. This is not only an event based work environment; but is also a sports stadium, and as such is subject to crowds, lots of noise, and intoxicated guests. The safety of our employees is of the utmost importance, measures are taken to mitigate and reduce risk.

Language Skills

• English is the working language at this job location. Candidate must be able to understand, read, write, and speak English.
• French is considered an asset, but is not mandatory.

Qualifications

• Must have flexible availability with schedule and able to work different shifts
• Must be bondable, and pass an employer administered background check.
• Must be able to demonstrate basic mathematical skills
• Must possess a valid Smart Serve Certificate