Job Description

What is the opportunity? As IAM Director of Customer Identity Access Management Controls, you will manage the day-to-day operations and effectiveness of RBC’s customer-facing identity and access management security programs. You will assess risks associated with potential threats and develop controls to eliminate or minimize risks through CIAM product alignment. This role has enterprise-wide impact, driving compliance with RBC Standards and regulatory requirements while enabling secure customer access to RBC services. What will you do? Design, create, and maintain enterprise-wide IAM control process models and frameworks aligned with RBC Standards and regulatory requirements. Lead periodic control testing activities across all customer IAM services, ensuring compliance with established policies and industry standards. Review and update IAM control procedures to ensure alignment with evolving regulatory landscapes and RBC governance frameworks. Conduct comprehensive analysis of audit findings and security risk assessments related to customer IAM controls. Provide recommendations and remediation strategies to address identified control gaps and security risks. Collaborate with internal audit, risk management, and compliance teams to support audit, regulatory, and third-party inquiries. Draft reports and presentations for executive forums to communicate IAM control status, risks, and strategic initiatives. Identify opportunities for cost savings and operational efficiencies in IAM control testing and assurance processes. Provide technical leadership and consultative services to business partners and application teams on customer IAM requirements. Function as escalation point for resolution of IAM control-related incidents and complex issues. Monitor and report on IAM control compliance metrics, KPIs, and SLAs to ensure alignment with RBC risk appetite. What do you need to succeed?

Must-have

Minimum 6+ years in delivery or support roles within IT risk and controls. 5+ years’ experience in IAM process modeling, controls implementation, and compliance. 3+ years in customer identity and access management or related domains. Knowledge of regulatory frameworks and compliance requirements. Demonstrated experience in control testing methodologies and audit support. Change Leadership – ability to drive adoption of new IAM control standards and practices. Impact & Influence – capacity to influence stakeholders at all organizational levels. Achievement Motivation – drive to deliver results and continuous improvement. Business Acumen – ability to balance technical requirements with business needs. Analytical Thinking – strong capability to assess complex control environments and identify risks. Relationship Building – skill in developing and maintaining effective stakeholder partnerships. Conceptual Thinking – capacity to develop frameworks and strategic approaches to IAM controls.

Nice-to-have

Experience with IAM products such as CyberArk PAS, SailPoint IdentityIQ, and Entra ID. Experience completing application risk assessments. Experience with project delivery tools such as Jira, Confluence, and ServiceNow. Professional certification(s) related to information security or information risk management such as CRISC, CISA, CISM, CISSP. What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Leaders who support your development through coaching and managing opportunities. Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high-performing team. A world-class training program in financial services. Opportunities to do challenging work. #LI-POST #TECHPJ Job Skills Critical Thinking, Cyber Security Management, Decision Making, Detail-Oriented, Information Security Management, Information Technology Security, Interpersonal Relationship Management, IT Security Architecture, Performance Management (PM) Additional Job Details Address: VANCOUVER MAIN BRANCH (B), 1055 GEORGIA ST W:VANCOUVER City: Vancouver Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2026-07-10 Application Deadline: 2026-07-31 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.