Requisition ID: 937558 Store #: 00R113 FE Ottawa Position:Full-TimeTotal Rewards: Benefits/Incentive Information   At For Eyes, we are an optical retailer that offers high-quality brands and products with great pricing. We are as unique as our customers and patients. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. Our highly qualified associates are passionate about customer satisfaction. We proudly offer every For Eyes customer a perfect blend of expert eye care and affordable eyewear. When you join For Eyes, you are starting a career with endless possibilities for growth. We strive for continuous improvement and ways to collaborate to raise the potential of our company. Our commitment is to support and develop our people who have the desire, ambition, and potential to grow. For Eyes is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!JOB DESCRIPTION  GENERAL FUNCTION  This role supports the EyeCare function.  Creates exceptional value in the lives of our customers by delivering the Clearly Experience to both customers and patients.  Delivers the store’s key performance indicators by integrating the Brand Story and ensuring flawless execution of the Patient Journey and seamlessly links the doctor and retail functions together.  

MAJOR DUTIES & RESPONSIBILITIES

Provide top quality service in accordance with the behaviors and expecations of our Patient Journey. Attentive to details; privately obtaining medical history and prepare patient for examination, review prescriptions and/or patient information carefully; ask open ended questions, identify special needs, consulting with Optician, Doctor or Retail Management when necessary. Explains all required paperwork, tests, products and services as well as the appropriate time frame. Perform all pre-examination testing with accuracy and attention to detail; take the initiative to explain all measurements and answer any questions the patient may have. Operate the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details. When required, collect proper payment following company security procedures and retain proper change for a variety of transactions, such as credit cards, discounts, insurance and coupons. Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures. Utilize clinical and product knowledge, provide coaching and guidance to patients on the care and handling of contact lenses. Responsible for the maintenance and disinfection of contact lens inventory; provide clinical support to the Optometrist as needed. Handle and file all patient records in an organized and efficient manner in accordance with HIPAA/PIPEDA. 

BASIC QUALIFICATIONS

High School graduate or equivalent

Strong customer service skills (internal and external) Strong communicator and listener Problem solving ability Strong interpersonal skills Familiarity with computers and calculators Organization skills Strong basic math skills

PREFERRED QUALIFICATIONS

Previous experience in optical or doctor’s office

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.   EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.   We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.