Occupational Health & Return-to-Work Coordinator

Location:

1815 Bantree Street, Ottawa, Ontario OR 145 Walgreen Road, Ottawa, Ontario OR 505 Miller Avenue, Markham, Ontario

Position Type

Permanent Full-Time

Reporting To

Senior Manager, Rewards & Recognition

Start Date

Immediately

Hours

Monday to Friday, 8:00am to 4:30pm

Compensation

$55,000-$65,000 per annum

About Miller Waste Systems

Founded in 1961, Miller Waste Systems is a proudly Canadian, family-owned company with 65 years of experience providing waste management and diversion services to municipalities, businesses, and industries across Ontario, Nova Scotia, and New Brunswick. Today, Miller Waste operates collection fleets, recycling facilities, transfer stations, and composting operations that help communities manage waste responsibly while recovering valuable resources from the waste stream. Miller Waste has been recognized as one of Canada’s Best Managed Companies for 16 consecutive years, a distinction that reflects our commitment to strong leadership, operational excellence, and a culture that values our people. At Miller Waste, our people are our greatest strength. We provide a safe workplace, competitive compensation, opportunities for advancement, and the chance to build a long-term career with a company that is trusted by the communities it serves.

Summary

The Occupational Health & Return-to-Work Coordinator coordinates workplace injury, disability, and return-to-work programs across multiple provinces, ensuring strict compliance with provincial workers' compensation legislation and company policies. Serving as the central operational liaison between injured employees, site supervisors, and the various provincial Workers' Compensation Boards representatives across Canada, this role ensures strict statutory compliance and timely claim filing. This role features a hybrid environment blending administrative office work with regular travel up to twice a week on average to operational sites, requiring the flexibility to occasionally adjust start and end times to align with business needs.

Responsibilities

As an Occupational Health & Return-to-Work Coordinator, your duties will include but are not limited to: Claims Administration & End-to-End Case Management Coordinate and administer the entire injury, claim, and return-to-work lifecycle from initial reporting through resolution Compile, track, and submit internal incident reports and required provincial employer injury reports within strict statutory timelines to eliminate late-filing penalties Serve as the primary operational liaison between injured workers, site supervisors, treating healthcare providers, and provincial board case managers and adjudicators Connect with employees, supervisors, healthcare providers, and compensation boards regarding outstanding documentation, medical updates, and claim information Review incoming medical documentation and ensure functional abilities information is received to support return-to-work planning while strictly maintaining employee medical privacy and confidentiality rules Track case progression by coordinating the collection of medical restrictions, monitor healing milestones, and compile files for regional case reviews Site Travel & Return-to-Work (RTW) Execution Travel to operational sites (transfer stations, landfills, processing facilities) to support return-to-work consultants, onboard and support leaders on injury reporting protocols, and facilitate meetings as required Collaborate closely with site managers and supervisors to identify, design, and implement customized modified duty plans based on documented medical restrictions and localized Physical Demands Analyses (PDAs) Serve as the immediate, hands-on resource for supervisors navigating injury investigation and reporting of a workplace injury; reinforce reporting protocols, request/follow up on incident investigations, and coach supervisors on modified work enforcement Comply with all on-site health and safety protocols, including the mandatory use of appropriate Personal Protective Equipment (PPE) during all facility site visits Legislative Compliance & Audit Tracking Ensure compliance with applicable workers' compensation legislation, company policies, collective agreements, and privacy requirements Monitor claims data for localized cost leaks, enforce compliance with statutory timelines, and escalate high-risk, complex medical, or litigious cases Maintain an up-to-date knowledge of legislative changes affecting workers' compensation and disability management Assist with audits and internal compliance reviews Data Trackers, Repository Management, & Training Aids Maintain and update robust digital data trackers and dashboards to monitor real-time claim status, rolling financial impacts, lost time days, and RTW milestones Prepare reports on claims activity, lost time, and return-to-work progress, assisting with trend analysis and continuous improvement initiatives Contribute to a centralized repository documenting available light-duty assignments across all facilities linked to updated PDAs Continuously review and update claims processes and standard operating workflows to eliminate field data lag Draft, design, and roll out frontline job aids, workflow guides, FAQs and other documents to educate supervisors and employees on reporting protocols and accommodation expectations Optimize travel footprint by utilizing virtual meetings options to manage geographic coverage efficiently while prioritizing physical travel for necessary and impactful site visits, complex case reviews, and frontline leader coaching Perform Other Duties As Required Execute additional operational duties, cross-functional HR/Safety tasks, specialized file audits, or administrative projects assigned by management to meet evolving business and operational needs Competencies & Qualifications: Minimum Qualifications College Diploma or University coursework in Human Resources, Occupational Health & Safety, Disability Management, or a related field; OR an equivalent combination of education and 1–4+ years of active experience administering provincial workers' compensation claims and return-to-work plans Foundational familiarity with Canadian workers' compensation reporting procedures (WSIB Ontario is a required minimum; additional multi-provincial portal exposure is considered a valuable asset), applicable occupational health and safety acts, and federal/provincial Human Rights legislation regarding the multi-jurisdictional duty to accommodate Practical experience navigating provincial online employer portals (WSIB Ontario is a mandatory minimum requirement) and a proven capability to establish and maintain secure document repositories Valid Class G Driver’s License (or regional equivalent), access to a reliable personal vehicle, and a driving history that meets company insurability standards Must maintain valid automobile insurance with appropriate business-use coverage in strict accordance with corporate policy limits, with a requirement to provide documentation and driver abstracts upon request Ability to work a standard 40-hour work week with the flexibility to occasionally adjust start and end times to align with early-morning field lines or urgent field reporting deadlines Ability to travel to the various MWS Locations an average of twice a week, as required, including the occasional travel to the Markham Corporate Office Bilingualism (French/English) is an asset Core Competencies Competency in reviewing standard medical restrictions, updating digital data trackers, mapping operational workflows, and maintaining routine case documentation Excellent active listening, verbal communication, and conflict resolution skills to effectively guide field supervisors and confidently manage communication barriers with injured employees Practical proficiency with Microsoft Excel for daily data entry, updating claims dashboards, and maintaining digital data trackers Additional /Preferred Qualifications Operational proficiency in building custom tracking sheets and processing formula lookups (e.g., VLOOKUP, XLOOKUP, or Pivot Tables) is considered a strong asset Previous exposure to and practical experience navigating out-of-province workers' compensation boards (such as WCB Alberta or WorkSafeBC) are considered valuable assets Posting closing date: This posting will remain active until it has been filled This posting is for an existing vacancy. Artificial intelligence is not used in the screening, assessment, or selection of applicants for this position. We realize that you may not feel you have every qualification listed and that working to secure a career can be stressful. If you feel that you meet most of the company’s needs and that your passion for your work adds value to a growing company, we would still love to hear from you. Miller Waste Systems is committed to equity, diversity and inclusivity in the workplace, we welcome applications from women, racially visible individuals, people with disabilities, indigenous peoples, and LGBTQ2S+ persons. We are committed to providing people with disabilities with equal opportunities and standards of goods and services and are fully compliant with applicable provincial Disabilities Acts. Miller Waste Systems strives to be an employer of choice. As a proudly Canadian, privately owned and operated Waste Company we have over 65 years’ experience of providing quality service to all our customers. We have been successful in achieving this goal by providing a family and employee centric environment at all our locations. We provide industry leading work environment and compensation, benefits, and pension programs.

We are committed to providing people with disabilities with equal opportunities and standards of goods and services and are fully compliant with applicable provincial Disabilities Acts.

Miller Waste Systems strives to be an employer of choice. As a proudly Canadian, privately owned and operated Waste Company we have over 65 years’ experience of providing quality service to all our customers. We have been successful in achieving this goal by providing a family and employee centric environment at all our locations. We provide industry leading work environment and compensation, benefits, and pension programs. All interested internal applicants are encouraged to apply, however preference will be given to those who have been in their position for a year or more, which is subject to managerial discretion It is recommended to proactively notify your current base manager of your intent to apply to any internal job posting prior to applying