Job Details

Description Roles and Responsibilities The duties and responsibilities of the Service Manager include, but are not limited to:

• Provide leadership on the restaurant floor and ensure exceptional guest experiences
• Responsible for onboarding, training, development and coaching of Service staff
• Responsible for ongoing oversight of and providing feedback to Service staff
• Keep track of guest feedback and reviews by creating a monthly Guest Feedback Report that is submitted to the Leadership Team
• Provide responses to guest feedback requiring follow-up
• Develop schedule for servers and storytellers that is within budget
• Assist Director of Hospitality with the development of staff training sessions and content and planning quarterly staff meetings
• Responsible for bi-weekly staff tip-out
• Lead by example by setting the standard for all employees to follow, while holding staff accountable for their performance and ensuring excellent guest experiences.
• Other duties as assigned

Qualifications And Requirements

• A certificate or diploma in Hospitality, Business, or related field is preferred
• A minimum of one (1) year of experience in a supervisory or management role in food and beverage
• Valid Smart Serve certification
• Passion for the hospitality industry along with a strong knowledge of food and beverage
• Strong organizational and time management skills along with the ability to multitask and prioritize
• Excellent oral and written communication skills with a strong customer service disposition
• Demonstrated knowledge of POS systems and the ability to quickly learn new software as needed

Working Conditions

• Position may require long periods of standing and walking
• Work normal business hours of the restaurant, which include weekends and evenings, but may be required to do some work outside normal working hours
• Required to work in a busy, open area which may result in constant interruptions
• Required to spend long hours concentrating which will require attention to detail and high levels of accuracy
• Required to meet a number of deadlines which may cause stress