As the Mountain Outfitters Coffee Shop Lead Hand, you support the Manager and Supervisor in overseeing daily operations. You lead by example—motivating a team, ensuring product quality, and delivering outstanding guest service. With strong attention to detail and a hands-on approach, you help create a welcoming, efficient, and high-performing café environment. Essential functions: Provide on-the-floor leadership and support to coffee shop team members. Prepare and serve a variety of quality products, including specialty coffees, pastries, and alcoholic beverages. Maintain high standards for product presentation, efficiency, and cleanliness. Accurately operate multiple POS systems, including those for café and ski and snowboard repair transactions. Oversee opening and closing procedures, ensuring readiness and smooth transitions. Maintain a safe, organized, and hazard-free workspace. Address and resolve product or service issues promptly and professionally. Follow and enforce all cash handling and security protocols. Work independently and keep operations flowing during quiet periods. Train and mentor team members, promoting service excellence and efficiency. Handle guest concerns with professionalism, always aiming to exceed expectations. Stay current on Panorama resort products, services, and promotions. Complete daily operational tasks such as merchandising, cleaning, checklists, and restocking. Prioritize and manage multiple projects and tasks simultaneously. Support rental shop operations as needed during busy periods. Experience/Requirements: High school diploma or equivalent. Previous barista experience strongly preferred. Previous leadership experience preferred. Positive, energetic, and guest-focused with strong communication skills. Strong cash handling skills with a high level of accuracy. Comfortable operating various POS and computer systems. Able to stand for extended periods. Physically capable of lifting and moving equipment up to 50 lbs. Must have (or be willing to obtain): Serving It Right certification Food Safe certification Must be of legal age to serve alcohol in British Columbia