Position Summary

 This position is responsible for greeting and seating guests with regard to rules, regulations and outlet operational guidelines. Under the supervision of F&B Manager or Supervisor, this role must contribute to a safe and welcoming work environment for all employees and patrons. Ensures adherence to all polices and procedures. This position may be performed in a restaurant, buffet operation, and positively contributes to an entrepreneurial culture that is nimble, energized, growth oriented, to self-motivate and lead by example. Above all else, must be aligned with, and promote, Shorelines Casinos culture and philosophy of creating a great, memorable experience for our guests and colleagues.

Primary Responsibilities

• Exceeds guest expectations by providing outstanding customer service.
• Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
• Participates in the implementation of the departmental strategic plans.
• Seat guests in area of choice and distributes menus; advises guests of daily or weekly specials
• Explains how various menu items or beverages are prepared
• Assists with cleaning tables or counters; removes dishes and re-stocks when required
• Performs opening or closing duties as required
• Maintains accurate records, wait lists and reservations
• Ensures table availability through communication with food and beverage staff; maximizes seating arrangements
• Performs cashier duties, counts cash float at end of shift if applicable
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership, regulatory bodies, and employees
• Contributes toward workplace health, safety, and wellness initiatives.
• Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they are complaints.
• Performs other duties as assigned or directed and assist other co-workers as needed  

Education & Qualification Requirements

• People-focused and committed to service excellence
• Proactive and solution-oriented with a drive to succeed
• Smart Serve certification
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• POS experience
• Food and beverage experience preferred
• Ability to obtain and maintain registration as a Gaming Assistant with the Alcohol and Gaming Commission of Ontario

Great Canadian Entertainment is committed to diversity, equity and inclusion and

we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process