We are seeking a dynamic and detail-oriented individual to join our team as a Customer Service and Logistics Clerk. In this role, you will play a key part in processing orders, tracking shipments, and ensuring an outstanding customer experience.

If you enjoy variety in your workday, teamwork, and coordinating multiple tasks simultaneously, this opportunity is for you!

Key Responsibilities

-       Provide professional customer service by phone and email.

-       Receive, enter, and follow up on customer orders within the system.

-       Verify product availability and communicate relevant information to customers.

-       Coordinate shipments with carriers and monitor deliveries.

-       Prepare and validate documents related to orders, shipping, and invoicing.

-       Schedule appointments with carriers and ensure all necessary follow-ups are completed.

-       Collaborate with various departments to ensure delivery deadlines are met.

-       Coordinate inventory transfers between warehouses when required.

-       Respond to information requests and direct calls to the appropriate resources.

-       Participate in the improvement and updating of administrative procedures.

-       Provide administrative support to the team and perform other related duties as required.

Benefits

-       Permanent full-time position.

-       Dynamic and collaborative work environment.

-       Diverse role combining customer service, logistics, and administration.

-       Growing company offering stimulating challenges.

-       Dedicated team that promotes cooperation and mutual support.

-       Opportunities for professional development and continuous learning.

-       Workplace where autonomy and initiative are valued.

Requirements

-       College diploma (DEC) in Administration, Accounting, or another related field.

-       Minimum of 3 years of experience in a similar position.

-       Excellent command of French, both spoken and written.

-       Ability to communicate in English to interact with certain customers or business partners.

-       Strong knowledge of Microsoft Office, particularly Excel and Outlook.

-       Experience with management software such as Acomba or Sage (an asset).

Desired Profile

-       Excellent organizational and priority-management skills.

-       Ability to work in a fast-paced environment with multiple tasks and responsibilities.

-       Strong attention to detail and accuracy.

-       Excellent problem-solving skills and ability to find solutions quickly.

-       Self-motivated and capable of working independently.

-       Strong interpersonal and customer service skills.

-       Ability to work effectively as part of a team and collaborate with various stakeholders.

-       Positive attitude, professionalism, and strong sense of responsibility.

-       Ability to work under tight deadlines and maintain a strong sense of urgency.

Salary: $25 to $30 per hour, based on experience
Schedule: Day shift, Monday to Friday, from 8:00 a.m. to 4:30 p.m.
Status: Permanent position

Interested in this opportunity? Send your résumé to Ariel Danho by email at adanho@bedardressources.com.