Employment Type**:**Permanent Full-time

**Location(s)****:**SK-North Central-Prince Albert

Salary Range**:**$35.267-$42.938 Hourly

Salary Supplement**:**included in hourly salary range (in-scope)

About eHealth As leaders in digital health innovation, we transform health care through connected health systems and advancing technology. With over 800 employees across 20 communities, we support IT infrastructure in 433 health care locations, ensuring seamless information-sharing and timely, effective patient care. We value a culture of strategic collaborating, trust and open dialogue. Our goal is to make Saskatchewan a leader and catalyst in digital health transformation, reshaping health care for the future. Help us put Saskatchewan at the forefront of digital health innovation.

About the Role This position reports to the Manager, Deskside Operations Rural North. eHealth Saskatchewan is seeking a customer focused, highly motivated, energetic team member for its Deskside Services team. The Deskside Analyst provides ongoing support to more than 1500+ computer users and solves a wide range of workstation, mobile device, and printing problems reported by users within eHealth Saskatchewan, the Ministry of Health, and Regional Health Authorities.

Our team members are expected to participate in an after‑hours standby rotation to ensure 24/7 operational support. The role also requires physical capability, including lifting and moving computer equipment weighing 50 to 65 pounds, as well as occasional stooping, bending, and crawling under desks. In addition, travel within the province is required, and the successful candidate must hold a Class 5 driver’s license and have access to a reliable vehicle to meet the needs of the position.

What You'll Do

• Supply, install, and maintain workstation, print/imaging, and mobile services.

• Troubleshoot issues for computer workstations, printers, installed software and smart devices and resolve these issues within given time constraints determined by service levels

• Provides on-site installations, moves, adds, or changes for workstations, workstation peripherals, and print/imaging devices.

• Apply solutions in accordance with best practice incident and problem management processes and to meet negotiated SLA’s

• Performs workstation security patching, automated software delivery, installation package scripting or customization, using the SCCM application.

• Performs research, analysis, and testing to ensure standards and procedures meet the needs of the client community.

• Maintains accurate and current documentation on all aspects related to the scope of workstation services.

What You'll Bring to the Team

• A post-secondary degree or diploma in Information Systems Technology or a related field

• Minimum of 3 years working in a similar role within an integrated support environment

• Experience supporting computers and related hardware such as Windows based PC's, Microsoft laptops, tablets, printers, scanners, and fax machines

• Proficiency with a variety of operating systems such as Microsoft Windows, Apple OS, Android and IOS as well as internet browsers like Internet Explorer, Edge, and Chrome

• Strong skills in M365 Online Tools, Microsoft Office Suite, MS Configuration Manager (SCCM/SMS) and various off-the-shelf workstation applications

• Understanding of ITIL or ITSM frameworks, with hands-on experience using IT ticketing software tools such as ServiceNow, Jira Service Management, or BMC Remedy

• Prior experience in the healthcare industry in Saskatchewan or an ITIL certification would be considered an asset

Competencies **Customer Service Orientation:**Ability to anticipate or determine customer needs by truly listening to them, understanding their business, and communicating with them regularly.

**Communication:**Ability to demonstrate the use and value of new technology, programs and services in a manner that creates understanding, captures interest, and enhances user’ computer skills

**Problem Solving:**Ability to understand and apply technical instructions to maintain hardware, software, and networks, while also diagnosing system delays, malfunctions, and errors to identify root causes and provide timely solutions.

**Team/Independence:**Ability to work independently and participate as a team member to meet the needs of clients and co-workers and to build productive, positive work relationships

**Organizational:**Ability to independently prioritize and organize one’s own workload to meet tight deadlines and successfully complete projects in a changing environment

**Analytical:**Ability to identify, explore and evaluate options on data, processes and methodologies, information technology and potential systems design to make feasible recommendations

**Technical:**Ability to design new or adapt existing systems/applications considering design alternatives, business requirements, and cost, resource, and time constraints

As One of Saskatchewan's Top Employers This is Why You'll Love Working Here

• A Career paths and opportunities for advancement
• Health, dental, and pension benefits
• Maternity and parental leave top-up payments
• Earned days off
• Annual pay increases
• Work that truly matters to the people of Saskatchewan

Ready to make a real impact in healthcare technology? Join us and help shape the future of care—apply today!

We value diversity of all kinds and encourage applications from people of all backgrounds, identities, and experiences. Even if you don’t meet every single requirement, we’d still love to hear from you.

**Grade:**SIT 08
**Anticipated Start Date:**April 2026
**Location:**Prince Albert, Saskatchewan (On-Site)

We are committed to workplace diversity.

Number of Openings**:**1

Closing Date: Mar 30, 2026, 12:59:00 AM

Contact Us

recruitment@eHealthSask.ca