Key Responsibilities:

• Provide exceptional customer service; assist customers with product selection, special orders, product knowledge, and inquiries; collaborate respectfully with Team Members to support a positive work environment and deliver a World Class Customer Experience.
• Merchandise bakery products, build displays, ensure products are properly faced, priced, signed, and presented according to Brand Standards; maintain awareness of promotions, updates, and bulletins.
• Slice, package, wrap, label, and price bakery products; receive, inspect, store, and rotate merchandise using first-in, first-out procedures; monitor product freshness, quality, and food safety standards.
• Maintain cleanliness of sales floor, bakery department, backroom, and work areas; dispose of waste and debris; follow food safety, WHMIS, occupational health and safety, asset protection, and security procedures.
• Assist with inventory counts, transfers, markdowns, shrink and spoilage tracking, and other duties assigned by the Bakery Manager to support operational efficiency and margin control.

Education and Experience: 

• Completion of high school, preferred.

• Previous customer service or retail experience is considered an asset. 

• Ability to work independently and as part of a team.

• Effective verbal and written communication skills.

• Prior WHMIS training is an asset.

• Commitment to ongoing learning and development within the retail and food industry.

• Knowledge of food safety practices is considered an asset.

• Retail bakery environment requiring prolonged standing, walking, bending, lifting, carrying, and repetitive movements. 

• Regular handling of bakery products and supplies. 

• May be required to lift and carry items up to 20 kg. Requires use of all senses and adherence to food safety and workplace safety standards.

   

Competencies:

• Customer Focus: Provides exceptional customer service and builds positive customer relationships.
• Communicates Effectively: Shares information clearly, listens actively, and adapts communication style to diverse audiences.
• Collaborates: Works effectively with Team Members and contributes to shared goals and operational success.
• Values Differences: Demonstrates respect for diverse backgrounds, perspectives, and experiences.
• Drives Results: Completes assigned tasks efficiently, meets deadlines, maintains quality standards, and contributes to department success

What we offer:

• A competitive Compensation and Benefit Package: Our Team Members receive competitive salaries a comprehensive benefits package which includes Group Life Insurance, Short- & Long-Term Disability, Extended Health and Dental and an employer-contributed pension plan, matched at 6% of salary.
• Inclusive Work Environment: At Co-op, we embrace diversity and inclusion, and we're working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.
• Professional Development: We encourage our team members to take advantage of learning opportunities, to grow and develop and to foster a culture of teamwork and innovation.
• Additional Offerings: Team Member Purchase Rebate Program, Team Member Volunteer Incentive Program, Home Centre Preferred Pricing, EFAP (Employee and Family Assistance Program), Team Member Fitness Rebate of up to $100 per year towards health/fitness purchases.

About Us

Heritage Co-op 1997 Ltd. is here to serve our members and customers with products and services that help build, feed, and fuel individuals and communities. We are a different kind of business, being member-owned means that any profits are returned to our members and stay in the local economy. We live where you live, work where you work, and help grow the economy right here.

We are proud to be an equal opportunity employer, and we are committed to providing reasonable accommodation throughout the recruitment process to ensure an enjoyable candidate experience. Please reach out to the Human Resources team to discuss your needs if you require accommodation.

We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.