THE OPPORTUNITY

Building Ontario Fund (BOF) is seeking a full-time Infrastructure Specialist. (This job posting represents an existing vacancy.)

PURPOSE OF POSITION

Accountable for providing on-site and remote hardware and software support for all aspects of the desktop, mobile and network environment and for supporting the various systems and applications supported by the Managed Service Provider (MSP) and various vendors. To provide front- line technical support and customer service to users across Building Ontario Fund (BOF).

Your day-to-day

Manage Power Apps and Power Automate environments, including the setup, deployment, and maintenance of new applications and automated workflows. Provide governance and administration of the Power BI platform, overseeing workspace management, security, data integration, report development, and enterprise reporting standards. Ensures uninterrupted operation of hardware and software by providing tier 2 and 3 level support, monitoring performance, problem diagnosis/resolution, planning refresh activities, and maintaining system asset information. Maintains on-going liaison with clients, senior technology staff and vendor specialists to minimize business interruptions and ensure that the benefits of the software solutions are achieved and available. Provides multi-tier support to clients for IT problem diagnosis/resolution related to the functionality of end-user personal computers, mobile devices, printers and other peripherals including but not limited to coordinating implementation/installation of PC and mobile phone images; applying emergency fixes/software patches; and following up on all outstanding problems to ensure their satisfactory resolution. Tracks, monitors, and updates appropriate incident and work order tickets with the current status of their resolution. Follows up on incidents or problems reported to ensure proper diagnosis at various levels and service levels are being met in accordance with established service level agreements. Provides hardware management support including but not limited to participating in the rollout of multiple notebook and mobile hardware for refreshes or large new installation projects; coordinating delivery and installation of equipment with external service providers; maintaining accurate inventory and location of hardware/software; and assisting with workstation and H/W move projects. Provides change management support including but not limited to ensuring new developed/enhanced applications have received appropriate endorsement through change management processes; monitoring/performing quality assurance reviews/controls to assure compliance of standards and policies; and performing systems integration testing to ensure changes introduced into the environment are thoroughly tested with all business applications to ensure that they are not adversely impacted by the change. Provides end-user services in response to client requirements including but not limited to analyzing patterns and trends in problems encountered by users; identifying and addressing common user issues; and developing recommendations on how to address recurring problems. Coordinates administration of the local systems environment by conducting needs analysis for clients; assessing technology and preparing business cases on acquisition of hardware, software and services; developing local information technology plan and related training plans in consultation with clients; coordinating projects such as local implementation of agency-wide system upgrades, systems, hardware and software. Acts as liaison between agency and MSP (ITS); representing Agency on Agency initiative/committee/ projects; reviewing new technology in coordination with other areas of the Agency; and serving as systems advisor on program (non-systems) projects. Assists with IT procurement processes by writing, evaluating, or providing advice on Requests for Bid/Proposal and Requests for Information. Provides advice to clients on effective use of information technology by assessing end-user computer literacy and determining training needs; provides information, instruction, and training to end-users. Develops and maintains policies, standards and systems manuals/ documentation. Sets up boardroom technical equipment as per user requirements. Maintains knowledge of the current developments in the market for notebook hardware, mobile and software, in particular in the product lines offered by the MSP vendor.

Qualifications

Education and Experience College diploma or degree in Computer Science, or a related field A minimum of 3 years of experience resolving technical problems in a help desk environment.

Knowledge and Skills

Strong knowledge of maintenance operations, testing, diagnostic software, data back-up software and recovery procedures. Knowledge in network connectivity troubleshooting. Knowledge of remote administration tools, software and methods. Knowledge and understanding of network topologies and wiring, routers, hubs, local area networks (LANs), wide area networks (WANs), and Wi-Fi (WLAN). Knowledge of the standards, procedures and tools for version control and release management. Knowledge of the guidelines, standards and principles regarding best practices with cybersecurity as well as physical security. Skills in installing, testing and troubleshooting hardware, mobile and software in a LAN/WAN/WLAN environment. Skills in installing software images and application overlays. Skills in providing Tier 2 level technical support for mobile, notebook technology in a LAN/WAN/WLAN environment. Highly proficient in troubleshooting techniques in relation to application software and operating systems. Skills in negotiation, conflict and problem resolution, change management and project coordination. Ability to meet project deadlines and manage system problems, escalating when needed. Demonstrated customer service skills for dealing with all levels of end-users. Ability to maintain confidentiality and discretion. Strong conceptual, problem-solving, and analytical skills with ability to identify, analyze and solve problems independently. Interpersonal and relationship management skills to provide consultation and training to end-users. Strong organizational and time management skills, with the ability to balance multiple priorities and meet deadlines. Strong written and verbal communication skills, with the ability to effectively collaborate with service provider. Strong proficiency with Microsoft Office (Word, Excel, PowerPoint, SharePoint, Teams) and other internal applications, as required.

THE ENVIRONMENT

Physical

Our office at 79 Wellington Street W, Toronto is steps from Union Station, with great dining and transit options.

As part of the Ontario Public Service, BOF requires employees to work in-office five (5) days/week. We believe in-person presence and collaboration strengthens culture and service delivery.

WHAT’S IN IT FOR YOU

Competitive compensation

We offer fair, market-informed salaries that reflect your experience and qualifications, while balancing public sector responsibility.

The expected salary for this role is CA$73,600 - $92,000 for candidates who meet the stated qualifications.

A retirement plan that’s built to last

We offer a defined-benefit (DB) pension through the (Ontario) Public Service Pension Plan (PSPP) that provides predictable and secure income in retirement, indexed to inflation; early retirement options, survivor benefits, and is backed by the Government of Ontario. BOF also matches your contributions 1:1, adding ~9-11% of your salary in long-term value.

Benefits that prioritize your health & wellbeing

For this position, we offer: “Day-1” Health, Dental, Life, AD&D and LTD insurance coverage for you and your dependents, with 100% of premiums paid for by BOF, and no annual deductibles or “upgrade” fees $750 Health Care Spending Account annually Optional supplementary life, AD&D, and critical illness insurance for you and your dependents Discounted Corporate Gym Membership Options Employee Assistance Program (EAP) for confidential help with mental health, fitness, relationships, nutrition, finances, elder care, and legal services Pregnancy & Parental Leave Top-up Time to recharge including 4 weeks annual vacation time, 13 paid statutory holidays, 6 paid sick days/ year with up to 124 more days of sick leave at 75% of salary

THE APPLICATION PROCESS

Please submit your resume through LinkedIn by 27, July 2026

Current BOF employees should send their resume to HR@buildingonfund.ca

Please note that only applicants considered for introductory conversations, assessments, or interviews will be contacted. Selection is based on technical competence, relevant experience, and, where necessary, educational/professional credentials.

Accessibility & accommodations

We are committed to an accessible recruitment process. If you require accommodation, please advise us, and we’ll work with you to provide any necessary and reasonable support to facilitate your participation.

Among other methods, you may reach out to us through our website, or send an email to HR@buildingonfund.ca.

Commitment to diversity, equity & inclusion

Diversity and inclusion are core to BOF’s strength. We encourage applications from all backgrounds and identities, and hire through a merit-based process.

AI disclosure

BOF uses AI to support documentation and summarization of candidate conversations.