After Jobs in Québec, QC
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About the role
As an after-sales service technician, senior, you will be responsible for the support of Kinova's products. You will be responsible for repairs and follow up on support requests to ensure that our products are 100% functional and that their performance meets our customers' expectations.
MAIN RESPONSIBILITIES
- Perform repairs on Kinova products;
- Electronic defect analysis;
- Soldering and repair of electronic components;
- Mechanical repairs;
- Take charge of customer returns concerning robotic products and ensure complete follow-up of the internal process in place;
- Carry out the tests required to reproduce the problems reported by the customer, complete the analyses to determine the defective components and carry out the necessary maintenance, repairs and upgrades;
- Carry out the necessary tests and calibrations to ensure the conformity of our robotic products to their original specifications, and follow up with the production engineering group;
- Complete internal documentation required to comply with ISO 13485 standards;
- Contribute to the implementation and support of internal processes.
SPECIFIC REQUIREMENTS
- Will perform rigorous analyses based on unusual problems and involving rare known practices;
- Demonstrates a high degree of autonomy in solving complex problems and requires little supervision;
- Applies in-depth technical expertise, contributing to the team's technical development.
POSITION REQUIREMENTS
- College diploma (DEC) in electronics or other relevant experience
- One year of relevant experience;
- Experience or interest in after-sales service;
- Interest in new technologies;
- Ability to work in a team;
- Excellent interpersonal skills;
- Sense of priority and urgency;
- Fluency in English/French (oral and written).
ASSETS
- Programming skills.
INCLUSION AND DIVERSITY
Kinova is committed to promoting a diverse and inclusive work environment for all and acting in discrimination against people on the basis of gender, nationality, minority status, or disability. As such, Kinova provides accommodation at all stages of the recruitment process and will treat all information relating to your health in a confidential and without prejudice. Please note that access to our interview rooms and our office spaces already meets universal accessibility standards. For more information about our Diversity and Inclusion Policy or for any interview accommodation requests, please contact emploi@kinova.ca.
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About Kinova
Kinova is a global leader in professional robotics. Founded in 2006 in Boisbriand, Quebec, Canada, the company's mission was initially to empower individuals with upper-body limitations through the use of assistive robotics. 15 years later, the company has evolved its product line to service new markets — helping researchers, medical professionals, governments, businesses and educational institutions achieve their innovation goals through strategic partnerships and collaborative efforts. Today, with robotic technologies built up over more than a decade of inspired ingenuity, Kinova’s dedication is to provide solutions to professionals in industries such as agrifood, healthcare, security, nuclear, hazmat and advanced manufacturing to go well beyond their ambitions.
Follow us on Twitter: @KinovaRobotics | https://twitter.com/KinovaRobotics Facebook: @kinovarobotics | https://www.facebook.com/kinovarobotics Youtube: Kinova | https://www.youtube.com/user/Kinovarobotics Instagram: @kinovarobo
Kinova est un chef de file en robotique professionnelle. Fondée en 2006 à Boisbriand, Québec (Canada), la mission de l'entreprise était à l'origine de rendre la vie des gens ayant des limitations au haut du corps plus facile, à l'aide de technologies d'assistance robotique. Plus de 15 ans plus tard, l'entreprise a fait évoluer sa gamme de produits afin de répondre aux besoins de nouveaux marchés — aidant chercheurs.euses, professionnels.elles de la santé, gouvernements, commerces et institutions académiques. Aujourd'hui, avec des technologies étant le fruit de plus d'une décennie d'ingéniosité inspirée, la dédication de Kinova se traduit par un désir de fournir des solutions aux professionnels.elles d'industries telles que l'agro-alimentaire, la santé, la sécurité, le nucléaire, les matières dangereuses et la fabrication avancée. Grâce à des partenariats stratégiques, Kinova permet aux innovateurs.trices d'atteindre leurs objectifs d'innovation.