A major and well-established player in the airport retail sector, our client has distinguished itself over the years thanks to its expertise, innovation, and commitment to excellence in customer service. It enjoys a solid reputation based on reliability, the quality of its offerings, and its ability to create positive experiences for travelers.

The company offers a dynamic, structured, and rewarding work environment where professionalism combines with strong human values. Every team member plays a crucial role in the effectiveness of operations and customer satisfaction, making this organization an employer of choice for those seeking to grow in a stimulating, diverse, and service-oriented environment.

Job Responsibilities: Customer Service

• Ensure first-class customer service and quickly resolve unique situations.
• Support the teams to offer a consistent experience aligned with our core values.
• Be a role model for behavior and professionalism. Operations
• Ensure strict adherence to merchandising and presentation standards.
• Ensure the consistent implementation of company policies, procedures, and organizational goals.
• Support the General Manager in daily operational management. Financial Performance
• Contribute to achieving sales, expense control, and inventory management goals.
• Monitor financial indicators, including the P&L, and propose action plans as needed.
• Participate in payroll tracking, inventory management, and cash control. Leadership and Staff Management
• Recruit, train, and develop a high-performing, engaged team.
• Coach, mentor, and support employees on a daily basis.
• Oversee shift planning, performance evaluations, and skills development.
• Maintain clear communication with the airport, brand partners, and support center.
• Address performance issues swiftly and provide first-level HR support.
• Perform all other related duties as required.

If you're ready to take on new challenges, we want to meet you!

Job Benefits:

• Dynamic work environment at the heart of the airport, stimulating, fast-paced, and unique.
• Strategic role with potential for growth into a general manager position.
• Comprehensive training and integration program.
• Privileged relationships with several brand partners.
• Varied work combining leadership, operations, and business management.
• Social benefits.
• Permanent position.

Requirements:

• Bachelor's degree required.
• High school diploma or equivalent mandatory.
• Minimum of 3 years of experience in retail management, operations, or a service sector.
• Excellent communication in English, as you will serve English-speaking customers 70% of the time.
• Proficiency in Microsoft Office.
• Ability to read, write reports, handle numbers, and manage cash.
• Comfortable with first-level HR processes (interviews, training, planning, follow-up).
• Ability to stand for long periods.
• Ability to lift up to 40 lbs (18 kg).
• Ability to walk long distances, bend, reach heights, and climb a ladder.
• Ability to work in environments with variable temperatures.
• Flexible working hours (days, evenings, weekends, holidays).

Salary: $50,000 per year Hours: Flexible schedule Status: Permanent