This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Caseworker, Patient Support & Services based in Canada. The Caseworker, Patient Support & Services will play an important role in helping patients navigate reimbursement processes and access the support they need throughout their healthcare journey. This position focuses on coordinating case activities, managing documentation, resolving routine challenges, and ensuring timely progression of patient support requests. The role requires strong attention to detail, empathy, and the ability to collaborate with internal and external stakeholders to deliver high-quality service. By maintaining accurate records and identifying opportunities for process improvement, this professional will help strengthen operational efficiency and improve patient experiences. The ideal candidate will bring healthcare support experience, excellent communication skills, and a commitment to making a meaningful impact in patient services. This remote opportunity offers the chance to contribute to a purpose-driven healthcare environment focused on improving access to essential therapies. \n

Accountabilities

The Caseworker, Patient Support & Services will support reimbursement and patient assistance workflows by coordinating case activities, maintaining accurate information, and helping ensure smooth service delivery. Key responsibilities include: Assist with reimbursement processes by managing coverage-related requests and supporting timely, accurate case progression. Coordinate benefits documentation, case updates, follow-up activities, and reimbursement-related communications. Review and resolve routine reimbursement issues, documentation gaps, and workflow exceptions to minimize delays. Maintain accurate case records, reimbursement documentation, and system updates to support reporting and operational visibility. Monitor case trends, recurring challenges, and escalation indicators to support proactive issue resolution. Collaborate with internal teams, healthcare partners, and external stakeholders to clarify requirements and facilitate case resolution. Ensure patient support workflows follow established processes, quality standards, and service expectations. Contribute to process improvement initiatives, workflow enhancements, and operational readiness activities. Support continuous improvement efforts that enhance efficiency, scalability, and patient service outcomes.

Requirements

The successful candidate will bring experience in healthcare support, reimbursement coordination, case management, or customer operations, along with strong organizational and communication skills. Required qualifications include: High School Diploma/GED or equivalent professional experience. 2+ years of experience in reimbursement support, patient services, healthcare operations, customer support, claims processing, case coordination, or a related field. Experience managing case documentation, tracking workflows, and supporting service delivery processes. Strong attention to detail with the ability to maintain accurate records and manage multiple priorities. Excellent written and verbal communication skills with the ability to collaborate with diverse stakeholders. Strong problem-solving abilities and the ability to identify and resolve routine operational issues. Ability to work independently in a remote environment while maintaining productivity and service quality. Familiarity with healthcare reimbursement processes, patient access programs, or customer relationship management systems is preferred. Certifications related to reimbursement support, patient access, customer support, service management, CRM systems, or process improvement are considered an asset.

Benefits

The role offers a comprehensive compensation and benefits package designed to support employee well-being, professional growth, and work-life balance, including: Annual salary range of CAD $39,552 – CAD $66,847. Fully remote work opportunity within Canada. Medical, dental, and vision coverage options. Wellness resources supporting physical, emotional, financial, and social well-being. Family support benefits, which may include backup dependent care, adoption assistance, infertility coverage, family-building support, paid parental leave, and caregiver leave. Professional development opportunities, training programs, and mentorship resources. Access to employee resource groups and volunteer opportunities. Inclusive workplace culture focused on purpose, collaboration, and improving healthcare access.

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