About The Role

As an AWS Connect Tester / QA Analyst (Bilingual – English & French), you will make an impact by validating and ensuring the quality, reliability, and performance of Amazon Connect contact center solutions. You will be a valued member of the delivery team and work collaboratively with business analysts, developers, architects, customer experience teams, and stakeholders to ensure seamless delivery of cloud-based contact center solutions.

In This Role, You Will

Develop and execute test cases for Amazon Connect contact center solutions. Validate inbound and outbound call flows, IVR menus, queue routing, callbacks, voicemail, and agent experiences. Verify customer journeys across voice, chat, email, and other supported channels through end-to-end testing. Test Amazon Connect contact flows, routing profiles, queues, agent configurations, and integrations with AWS services including AWS Lambda, Amazon Lex, Amazon S3, DynamoDB, API Gateway, and CloudWatch, as well as CRM platforms such as Salesforce, ServiceNow, and Dynamics. Perform bilingual validation of IVR prompts, chatbot responses, email templates, customer-facing content, speech recognition, and text-to-speech functionality in both English and French, while executing regression, integration, system, UAT, and production validation testing.

Work model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role’s business requirements, this is an Hybrid position in Toronto, Ontario, Canada. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

Experience testing Amazon Connect contact center solutions. Hands-on experience testing IVR systems, contact flows, queue routing, and omnichannel customer journeys. Experience validating integrations with AWS services including AWS Lambda, Amazon Lex, Amazon S3, DynamoDB, API Gateway, and CloudWatch. Experience with CRM integration testing, including Salesforce, ServiceNow, Dynamics, or similar platforms. Fluency in both English and French with experience performing localization, linguistic, and multilingual customer experience testing. Experience creating test plans, test scenarios, test data, and executing regression, integration, system, and user acceptance testing. Experience using defect management tools such as Jira or Azure DevOps.

These will help you stand out

Strong understanding of contact center operations and customer experience workflows. Experience validating speech recognition and text-to-speech solutions in multilingual environments. Experience preparing test execution reports, defect summaries, and release readiness assessments. Experience working in Agile delivery environments and participating in sprint planning, reviews, and retrospectives. Strong collaboration and stakeholder management skills with the ability to work across business and technical teams.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Applications will be accepted until: 8/30/2026

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

Salary And Other Compensation

We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $64,0000 - $83,000 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.