We are seeking a Content and Knowledge Management Fleet engineer to design, deliver, and support enterprise SaaS platforms, including Box, Confluence, Qualtrics, Viva Engage, and an AI-based intranet search solution. This role focuses on developing, maintaining, and operationally supporting Viva Engage infrastructure and managing legacy platform migrations.The ideal candidate will partner with business units, third-party vendors, and internal security teams. Proficiency in C#, .NET, PowerShell, SharePoint Online, and the Microsoft Graph SDK are required to build custom migration tools and automate M365 services. Strong problem-solving skills and clear technical communication are essential.

Location: Montreal (Day 1 onboarding onsite/in office presence 3x/week)

Key Responsibilities

Serve as a team member responsible for delivering and supporting infrastructure tooling and applications, including hands on development for Viva Engage. Develop, maintain, and support migration tooling for Viva Engage onboarding and legacy platform transitions. Troubleshoot integration, onboarding, and operational issues, drive issues to resolution. Collaborate with business units to onboard teams and communities to Viva Engage. Create and maintain documentation for production deployments, implementation plans, system configurations, standards, and operational procedures. Coordinate with SaaS vendor technology teams or vendor support as needed. Ensure compliance with change management policies and governance standards. Respond to and resolve escalated support tickets in a timely manner. Participate in the on-call rotation for platform support. Work cross functionally with internal groups such as LDAP / Web Proxy Engineering, Security Architecture, Governance and Compliance

Required Qualifications

8+ years of application development experience using C#, .NET, SharePoint Experience building enterprise grade applications that interact with Microsoft 365 via Graph API Proficiency with PowerShell scripting, SharePoint Online Management Shell. Strong experience with OAuth, SAML, and enterprise identity integrations. Ability to troubleshoot complex technical environments with multiple integration points. Strong communication skills for working with technical and nontechnical stakeholders.

Preferred Qualifications

Deep understanding of how Viva Engage interacts with Microsoft SharePoint Online and Teams. Expertise in building SaaS onboarding workflows, lifecycle management systems, and automation tooling.

Experience with AI development tools such as GitHub Copilot, Claude Code

Understanding of e Communications requirements, Information barriers, Data classification frameworks, Data loss/leakage protection models Solid understanding of security and internet technologies such as HTTPS, TLS, digital certificates, and web proxies. Experience with enterprise community platforms or digital workplace solutions. Prior experience supporting large scale migrations is a plus.