**Be the Spark that ignites the potential in people!**At our YMCA, we believe in the power of people. Every day, our dedicated employees and volunteers bring energy, positivity, and inclusivity to everything they do. They are the spark that ignites potential in others—helping individuals grow, thrive, and truly belong.

When people feel connected and supported, communities become stronger, more resilient, and full of life. That’s the impact of people-powered change. Together, we create welcoming spaces where everyone is valued, differences are celebrated, and possibilities are endless. Be the spark. Shine bright. Help others shine too.

About the Role:

YMCA Experience Coordinators play a key role in ensuring that all members, guests, and participants enjoy a positive and welcoming experience at our Centre. This position is responsible for handling membership sales and services, processing program registrations, and supporting overall member satisfaction, contributing directly to the success of YMCA programs.

The Experience Coordinator leads by example in delivering exceptional customer service, supporting front-line staff, completing administrative tasks, and addressing member inquiries with efficiency and professionalism.

This role follows aTuesday–Saturdayschedule, with flexibility to assist with facility bookings as needed.

Responsibilities:

• Assist with leading processes, systems and initiatives that will promote growth, improve retention, and ensure all YMCA experiences are excellent.
• Assess and identify service situations and exercises sound judgement in recommending and facilitating solutions both within their area and Centre.
• Promote and facilitate a positive YMCA experience for anyone who visits our Centres, role model YMCA values in each interaction by delivering service responsibly, honestly and with care. Role focuses on direct service delivery to participants and guests, including sessional and special event rentals.
• Maintain facility and program statistics, tracking participation and capacity levels.
• Be available to provide information on YMCA programs and services to meet individual needs, process registrations for memberships, events, programs, and services.
• Monitors and reinforces member/guest behavior in accordance with the YMCA Member and Participant Code of Conduct.
• Maintains a safe and supportive environment by following and adhering to YMCA Health Safety Child Protection and Emergency Policies and Procedures.

Qualifications:

• High School Diploma or equivalent.
• Intermediate (Standard) First Aid & CPR-C.
• Able to obtain a Police Information Check and Vulnerable sector check.
• Ability to use Microsoft Office and other forms of technology effectively is an asset.
• Previous supervisory and customer service experience is an asset.
• Flexible work schedule – including early mornings, evenings, weekends and Stat holidays.

Why work for the YMCA?

The YMCA of Northern Alberta is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees and volunteers reach their full potential and are recognized as a great place to work and volunteer. We offer meaningful opportunities to make a difference in the lives of individuals and the health of our communities.

Joining the Y means contributing to over 100 years of providing opportunities for people to shine! Our Y serves tens of thousands of people each year through programs and services like health and fitness, licensed child care, day camps, mental health, employment and immigrant services, education and training, and services for youth, families and seniors.

**Our Commitment to Equity, Diversity, and Inclusion:**Inclusion has power, and we take strides to create a diverse, inclusive workplace where everyone can belong. Diverse teams unleash new ideas, and employees thrive in a culture that recognizes and appreciates the unique perspectives and backgrounds of others. Through our differences in how we think and act we can form innovative and effective teams and deliver organizational success.

If we can make the recruitment process more accessible for you, please let us know when we reach out about an opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Prior to your first day and every three years thereafter, a Vulnerable Police Records Check is required.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.