The Opportunity:

The City of Red Deer is currently recruiting for a Payment Services Associate to fill a permanent part-time position. The Payment Services Associate is responsible for providing cashier and general accounting services related to receiving, processing and balancing all payments to The City of Red Deer. They are also responsible for maintaining cash custody and security. This role is one of several positions that provides general customer service information on behalf of the City. In this role, excellent customer interactions, accuracy and attention to detail is critical as errors could have a negative impact on customer perceptions and relations and could impact municipal revenues.

Top Key Responsibilities:

• Customer Service & Front Line Support - Provide professional, courteous customer service while processing in person payments and assisting with City services. Respond to general inquiries, accept forms and documents, assist with MyCity online accounts, and handle difficult or contentious situations professionally. Build and maintain positive relationships with customers and the public.
• Cash Handling & Payment Processing - Receive, verify, process, and post all forms of payments accurately across multiple revenue streams. Maintain custody and security of cash and cash like items in accordance with City policies. Balance daily cash floats, prepare bank deposits, and investigate discrepancies, overages, and shortages. Apply payments, refunds, deposits, overpayments, and pre authorized transactions to customer accounts.
• Revenue Accounting & Reconciliation - Research and reconcile cash receipts, customer accounts, invoices, and statements. Compile and distribute source documentation to applicable departments. Liaise with internal business partners to resolve revenue, receipt, and account issues.
• Administrative & Operational Support - Support general accounting functions, including audits, petty cash processing, account maintenance, and filing. Assist with system testing, process improvements, staff training, and operational reporting. Investigate account issues and appeal requests and provide supporting documentation as required.
• Health, Safety & Other Duties - Comply with and support the City’s health and safety programs and reporting requirements. Perform other assigned operational and administrative duties and model positive safety practices.

As our preferred candidate, you will have:

• Grade 12 diploma supplemented with completion of college level accounting course.
• Three years’ related experience in an integrated computerized environment, preferably performing cash handling, banking or accounting duties.
• Demonstrated aptitude for communicating effectively with the public and other City departments including during situations of conflict.
• Efficient operation of a variety of office machines (calculator, debit machine, computer, etc.)
• Above average mathematical skills.
• Proven ability to process a high volume of work with frequent interruptions and conflicting priorities, ensuring that essential tasks are completed within rigid deadlines.
• The following experience would be considered an asset:
  • Previous experience with computer programs similar to JDEdwards, Trapeze or Tempest Utilities software
  • Knowledge of accounts receivable, utility and collections theory/procedures and ability to apply legislation and policy (MGA, City policies and bylaws, GST) to business practices
  • Formal training in Violence in the Workplace, Dealing with Difficult Customers
  • Previous experience of GST, MGA, City Policies and Bylaws in a municipal setting
  • Exposure to MS Excel and experience with MS Word and Outlook
• All employees must demonstrate the RISE Principles (Respect, Integrity, Service and Excellence) in the work they perform.
• Demonstrate an ability to work independently with a high degree of accuracy and in accordance with policies and procedures.
• Maintains strict confidentiality of information (POPA/ATIA training will be provided).
• Ability to determine priorities create plans and organize their work in an environment of competing activities and frequent interruptions to accomplish goals efficiently and effectively.
• Demonstrates the ability to handle sensitive and confidential subject matter,
• Displays strong interpersonal, teamwork and flexibility skills.

Affiliation:

Canadian Union of Public Employees, Local 417

Status:

Regular Part-time

Remuneration:

$33.19 to $34.94 per hour

Hours of Work:

37.50 hours biweekly; Monday to Friday as scheduled, some evening and weekend work may be required.

The City of Red Deer does not permit the use of unauthorized internet resources or Artificial Intelligence (AI) tools (for example, Copilot, ChatGPT or any other form of AI) during interviews or any supervised or timed assessments. Any violation may be investigated and result in serious consequences, including the rejection of your application.

We thank you for your application. Only those selected for an interview will be contacted.

Regular Part-time | Closing Date: May 15, 2026